topic Re: Large tabs causing terminal to crash in Bar & Nightclub

Large tabs causing terminal to crash

RandomBarManage — Wed, 14 Feb 2024 22:08:33 GMT

Hello, we are running into an issue with large tabs causing the POS to freeze while trying to edit and pay the tabs. We have 40+ terminals and a few handhelds and have large ($50,000+) tabs along with cash/credit transactions. When combining the tabs the system lags/freezes as well when we try to house account the tab. We can't allow all staff to see other staffs tabs due to volume and the way our tip outs work. The issue seems to be the items not consolidating on the order screen, which I've been told can't be helped since we have to send the orders to track tabs. Our current workaround is to void the entire order and ring it all back in and modifying the quantity. Does any else have any ideas or solutions? Thanks.

Re: Large tabs causing terminal to crash

au79teahouse — Wed, 14 Feb 2024 23:37:01 GMT

Does this issue happen regularly just recently? Or It has been like this since day 1.

Re: Large tabs causing terminal to crash

RandomBarManage — Wed, 14 Feb 2024 23:45:21 GMT

It has happened previously with tabs that large and significantly larger but I do wonder if it has something to do with the newest configuration. I've gotten feedback from my staff that the screen lags and slows down more than in the past.

Re: Large tabs causing terminal to crash

au79teahouse — Thu, 15 Feb 2024 00:27:07 GMT

The new experience UI update did make the POS slower when we first tried it out last November. But it got optimized soon in later patches.

**Disclaimer: I'm not a Toast expert. The following statement is my personal opinion and does not represent Toast.**

Your case here is a little bit extreme which your tabs may potentially become too large and exceed the limit of the hardware, resulting serious lag and freeze. If you had those large tabs and didn't experience the lag and freeze when you first started with Toast. The followings are something you can do to see if the issue can be temporarily resolved:
1) Clear the cache and storage daily
2) reinstall the app
Noted that those steps shall be only done before your business is open or after hours when all payment is reconciled.

As mentioned earlier, this is not a common situation that average users would run into. I will tag community manager @Rob here so that he and his team can provider further assistance to you.

Re: Large tabs causing terminal to crash

RandomBarManage — Thu, 15 Feb 2024 01:53:18 GMT

Thank you for responding and the advice. I have cleared the cache and storage beforehand and actually made sure no other apps were running as well. Will try to reinstall the app but it does seem tied to the newest UI at some level. We seem to be a bit of a unicorn with multiple large tabs and cash/credit transactions running at the same time and our overall scale of operations.

Re: Large tabs causing terminal to crash

rcmck — Thu, 15 Feb 2024 17:19:32 GMT

Definitely have no experience with a setup that large or orders that large either, but I would look at order purge threshold and talk to toast about what they would recommend, I know the default is 800 but maybe they may recommend a different number for your situation. https://doc.toasttab.com/doc/platformguide/understandingHowOrdersAreSharedAndStored.html

Also do you utilize device groups at all? I would assume with that many devices it is not necessary for them all to be syncing orders with each other, again I would see what they recommend for that, some articles on this.

https://central.toasttab.com/s/article/Device-Groups

https://doc.toasttab.com/doc/platformguide/performingShiftReviewWhenUsingDeviceGroups.html

Re: Large tabs causing terminal to crash

RandomBarManage — Fri, 16 Feb 2024 09:09:29 GMT

Thanks for responding. I have lowered the order threshold on POS in the office that is used for checkouts and closing duties but that didn't seem to help originally, I'll try lowering it to significantly less. Unfortunately, groups isn't an option with the way we are set up as a venue. We have parties that can be in every room or different events in some rooms while utilizing others. All depends on the day and the scale of the event.