topic Re: Timestamp the tabs? in Bar & Nightclub

Timestamp the tabs?

KDHILL — Sat, 13 Apr 2024 22:50:35 GMT

A problem my microbrewer has with Toast is that the receipts and the back-of-house information shows no timestamps for when additional items are placed on a tab. Is it possible to do this on the user side? Is there a setting I can change?

A customer comes in and starts a tab with two pints. She comes back and orders two more. She comes back and orders one more. I need to see if she ordered these within a one hour window or over a six-hour period. At this time it is impossible. Anyone have advice?

Re: Timestamp the tabs?

rcmck — Sun, 14 Apr 2024 00:37:27 GMT

You mention back of house so I am not sure if you are looking for it to appear elsewhere but you can turn item sent times on for the POS check view, under front of house, order screen setup.

Re: Timestamp the tabs?

GlennD — Mon, 26 Aug 2024 00:57:00 GMT

This answer has been invaluable to us where we see tabs open for many hours (4-8)

Re: Timestamp the tabs?

KDHILL — Mon, 26 Aug 2024 14:17:19 GMT

I have that turned on. But which report shows the sent times? It does not appear on receipts...

Re: Timestamp the tabs?

Rob — Thu, 12 Sep 2024 21:06:48 GMT

I don't believe there is a report that shows the sent times; the closest to that would be the payment report, which shows the order date. Order details show times, but you have to click on each order to see that information.

Re: Timestamp the tabs?

GlennD — Thu, 12 Sep 2024 21:38:50 GMT

That is my point we should be able to pull that information in a csv format to manipulate the data for our purposes.

Re: Timestamp the tabs?

Rob — Fri, 13 Sep 2024 18:25:51 GMT

Technically, you can, but you have to do it manually. The information is available for you to see, but you need to copy and paste it into Excel manually.

Re: Timestamp the tabs?

rcmck — Fri, 13 Sep 2024 18:37:29 GMT

You can use ticket details report, https://www.toasttab.com/restaurants/admin/reports/home#kitchen-timing-table will show fired and fulfilled times (if you use KDS) but does not show the items themselves.

Re: Timestamp the tabs?

GlennD — Fri, 13 Sep 2024 19:17:00 GMT

The link didn't give me the info you indicated it might be it's just a gross summary at least as far as my system is giving me.

Re: Timestamp the tabs?

Rob — Thu, 19 Sep 2024 16:54:27 GMT

I just remembered you can see this information in the check audit. It is pretty manual, but all the times are there. If you have further questions about the check audit, let me know, and I can show you what I mean via DM with your location!

Re: Timestamp the tabs?

GlennD — Fri, 20 Sep 2024 19:21:18 GMT

Rob,

I have looked for it and still have not found the info I am seeking. Can we communicate via DM?

Re: Timestamp the tabs?

Rob — Fri, 20 Sep 2024 19:23:58 GMT

Sounds good, I have sent you a message!

Re: Timestamp the tabs?

llazen — Thu, 02 Jan 2025 17:29:11 GMT

Can you provide additional detail on how to find the order detail by check by timestamp?

Re: Timestamp the tabs?

Rob — Thu, 02 Jan 2025 20:15:24 GMT

Do you mean the Check audit history? You can find this by clicking "View Update History" in the "Order Details report"

Displaying additional details about an order - - Platform guide