topic Recycle Gift Cards in Cafe Bakery

Recycle Gift Cards

dave_cornerbar — Thu, 07 Mar 2024 19:56:21 GMT

Howdy,

We get quite a lot of patrons that utilize the rewards program here at our coffee shop and many of them use the physical gift cards. I was wondering if there is a way to reuse these used up gift cards or if they're pretty much useless once the full balance has been redeemed. If they are useless, does anyone have any other creative suggestion to do with these? I just always try to keep conscious of product waste here.

Thank you,

-DG

Re: Recycle Gift Cards

rcmck — Tue, 19 Mar 2024 03:11:14 GMT

Gift cards can be reloaded with additional value, other than that they can be repurposed as manager swipe cards, or physical loyalty cards that guests can hand cashiers/waitstaff instead of relaying email/phone numbers.

Re: Recycle Gift Cards

dave_cornerbar — Tue, 16 Apr 2024 21:06:07 GMT

So if we added additional value to them and sold them to a new customer, is there a way to easily reassign the email and phone number attributed to the card?

Re: Recycle Gift Cards

rcmck — Tue, 16 Apr 2024 22:33:17 GMT

Not from the front end but you can edit customer information from the back end under gift card balances. I guess you could technically resell them, it could get a little messy if you use loyalty though because every gift card is also a rewards account and every rewards account is also a gift card and I think if a customer uses a different gift card with their rewards account it kind of links the two together as far as looking up cards from the POS.

Re: Recycle Gift Cards

Sha0001 — Fri, 08 Nov 2024 15:21:48 GMT

So, this has been a headache for me for months as representatives have said they can be resold and haven't understood when I try to explain that they are linked to loyalty accounts. It's a very, very messy setup. My question is, do you happen to know if toasts internal "Delete Owner" function would work to unlink all these cards from loyalty accounts?

Re: Recycle Gift Cards

Rob — Fri, 08 Nov 2024 19:39:25 GMT

I'm not sure what that does and I haven't seen any material on it, do you happen to know where that function is located?

Re: Recycle Gift Cards

Sha0001 — Fri, 08 Nov 2024 20:08:20 GMT

It is available to Toast employees only in Card Details. It's next to the "Adjust Balance". One rep instructed me to use that function and that it could only be done on a PC. I wasn't able to find it on a PC either so I went back to customer service. This rep said it was only available internally so needless to say, I'm not sure if it's supposed to be available to me or not.

Re: Recycle Gift Cards

Rob — Mon, 18 Nov 2024 18:16:38 GMT

I see. That might work, but I don't think that's what its intended use is for. What is your case number? I can escalate the case to a senior rep, and they can assist you further in determining the best workflow for this!

Re: Recycle Gift Cards

Sha0001 — Tue, 19 Nov 2024 16:22:15 GMT

12790309

Re: Recycle Gift Cards

caitlin — Wed, 20 Nov 2024 02:33:05 GMT

Hi, If you find a solution for this issue, please forward me the directions or conclusion to your findings.

Re: Recycle Gift Cards

Jamie-OandA — Wed, 02 Jul 2025 00:25:39 GMT

I know this is a bit old - we reused gift cards for a while without any issues, until we had issues.

If a guest saves (or loads, not sure of the proper terminology) the gift card in their Toast payment profile and uses it, the balance will adjust down to zero. Typically the guest then discards the physical card and its done with, though if they happen to return it, or try to use it only to realize it has already been used, and the card ends back up at the restaurant, a new guest would be able to get the same card.

Once the funds are readded to that card, they also appear in the original guests wallet. We learned this on accident, but we have stopped reissuing cards. I wish there was a way to clear them, or reset them - but I have not been able to find a way.