topic Re: Celebration Board: Share Your Story in Toast Community Hub

Celebration Board: Share Your Story

jenni — Thu, 16 May 2024 20:37:42 GMT

Hi everyone!

Whether you recently expanded to a new location or launched a new menu, we want to hear all about it. Share your achievements in the comments below with industry peers, and cheer each other on as you go.

We’re excited to hear all about your recent successes! Share them below ⬇️

-Jenni & the Community team

Re: Celebration Board: Share Your Story

shaz — Fri, 24 May 2024 12:16:22 GMT

Currently under construction in 2 locations with 3 more signed for the next year! This should bring us to 11 locations for the Tono brand!

Re: Celebration Board: Share Your Story

jenni — Wed, 29 May 2024 14:15:00 GMT

Woah that's awesome to hear, @shaz !!

Re: Celebration Board: Share Your Story

Sdaniel — Tue, 16 Jul 2024 19:19:48 GMT

Hi everyone!

Egg Harbor's newest location is now open in Oak Park, Illinois! A new location coming to Decatur, Georgia soon!

Oak Park (eggharborcafe.com)

Decatur (eggharborcafe.com)

Re: Celebration Board: Share Your Story

Rob — Tue, 16 Jul 2024 20:26:06 GMT

Congrats, that's awesome to hear! Ya know, with groceries becoming more expensive, I often wonder if it would be better to cater food from my favorite restaurant than to buy groceries 🤔

Re: Celebration Board: Share Your Story

Sdaniel — Wed, 17 Jul 2024 18:45:28 GMT

That is a great point @Rob! Were currently working on expanding our catering menu. Currently offer catering through EzCater because of the convenience of using Door Dash drivers but would be interesting to see how Toast catering differs from EzCater.

Re: Celebration Board: Share Your Story

TheKrakensCup — Mon, 30 Dec 2024 22:59:34 GMT

I'm so excited to announce we hit our first major milestone of being open 1-year at The Kraken's Cup tearoom in Knoxville, TN.

There were a lot of growing pains, and we are still tweaking and perfecting as we go, but team rocked 2024 and I'm looking forward to growing the business in 2025.

Vallie Prince

Owner

Re: Celebration Board: Share Your Story

Bradh — Wed, 01 Jan 2025 01:24:21 GMT

We are currently a single operation, but we have multiple floors, including a terrace, beer garden, patio seating in front and back and a loft. We moved to Toast in May 2024, when we thought the handheld devices would help reduce our servers walk time to enter and complete an order. Our Canadian guests also didn't like us leaving with their credit cards to run their cards. We also took on Toast Payroll which integrates with the POS and gives us real time labor %. While making the move to Toast Payroll, we were introduced to Toast Tip Manager and found that our servers where making significantly more money than even the GM and Head Chef. I think we already knew that, but it easily let us play with tip pool contributions. We are now allocating significantly more money to our BOH team and others. Since the change, not one line cook, prep cook or dishwasher has left the company, causing our food to be more consistent and have been able to reduce labor, since we are not training new folks all of the time. Also with the Toast Payroll integration, we have moved to Sling scheduling. It is wonderful that i can see employees schedules, actual worked and make edits if need be.

We have also been using the online ordering and online gift card ordering modules. Very slick.

Since we have large spaces for groups - beer garden 150 people, loft 30 people and etc. we have been utilizing the Catering/Event Manager and love that it integrates the POS and our menus. it is very slick and helpful. We can easily put a proposal together and on the day of the event a server can find the event in the POS system and continue to add or edit the order.

The last piece is we just added extraChef for managing our COGS and financials. We have been using another system, but found it cumbersome. With extraChef, I can see actual sales, COGS, labor, and operating expenses on a daily basis and it talks to QuickBooks. I really feel this is going to take our little company to the next level.

I feel like a Toast salesperson, but it is pretty amazing how it ties all the restaurant systems together. With the initial install , there were some frustrations and the first couple times i used the call center, that was terrible, but it seems to have all been fixed and much easier to get questions answered. We have even gone through Toast to purchase commercial insurance for 2025. I think you guys have done an amazing job, especially to think i was using NCR Aloha not that long ago. It does make me concerned to be 100% in bed with Toast, but as long everything is fair and competitive, then is going to be a great partnership. The last comment would be it would be nice if there was someone I could call and have a personal relationship with. Some of that is missing.

Re: Celebration Board: Share Your Story

Rob — Thu, 02 Jan 2025 16:18:38 GMT

Awesome! Congratulations on reaching your one-year milestone!

Re: Celebration Board: Share Your Story

Rob — Thu, 02 Jan 2025 16:23:18 GMT

Thank you for sharing your valuable insights and feedback! It's great to hear how the changes in the Tips Manager have helped reduce turnover!

Re: Celebration Board: Share Your Story

RSKook — Sat, 22 Mar 2025 19:04:49 GMT

Our Rolling Smoke BBQ Wheat Ridge, CO location will celebrate its 1 year anniversary on April 1st!

Re: Celebration Board: Share Your Story

Rob — Tue, 25 Mar 2025 17:42:15 GMT

Congratulations on a great achievement!

Re: Celebration Board: Share Your Story

Sdaniel — Thu, 27 Mar 2025 20:38:36 GMT

The grand opening of our 26th location in Orland Park, Illinois is just around the corner!

Re: Celebration Board: Share Your Story

jenni — Thu, 27 Mar 2025 21:29:15 GMT

Woah this is great news, Sayra! 👏🏽

Re: Celebration Board: Share Your Story

Rob — Thu, 27 Mar 2025 22:16:22 GMT

Congratulations! That's so exciting! 🎉