topic Re: Helping Families Facing Hunger in Toast Community Hub

Helping Families Facing Hunger

jenni — Sat, 01 Nov 2025 14:40:01 GMT

Hi Toast Community,

As millions of families in the US face a potential gap in SNAP benefits, the need for food assistance is more urgent than ever. We know that restaurants always step up to feed their communities, and we're stepping up with you. This November, Toast.org will match every dollar your guests donate to eligible hunger relief charities through Toast Fundraising, up to $50,000. (See tooltip in Toast Fundraising for details.)

This is part of a broader commitment we are making to fight hunger, which includes:

Double-matching Toast employee donations to hunger relief organizations
Giving $500,000 in employee-directed Hometown Grants to local hunger relief organizations
And, Nov 19th we’ll announce 15 restaurants receiving the Toast Changemakers $10,000 grant to support their hunger relief efforts

Let’s make a real impact, together.

Activate Fundraising Now

Re: Helping Families Facing Hunger

tinathom — Thu, 20 Nov 2025 01:02:15 GMT

I've got to say this is a huge disappointment in the execution with Toast. After spending time emailing our local food bank, getting permissions, setting it up a fundraiser and spending 45 min chatting with support in order to see the language on a receipt, the conclusion is these fundraising prompts are only available digitally. For our restaurant, that does very little online ordering and does not use digital receipts, it's kind of worthless. "Campaigns are only visible to guests on Fundraising enabled products."

Re: Helping Families Facing Hunger

Rob — Thu, 20 Nov 2025 19:06:45 GMT

Thanks for reaching out and sharing this feedback. You’re correct, the Fundraising Round Up feature only appears on digital guest touchpoints such as Online Ordering, the Guest Facing Display (GFD), and Digital Receipts.

We had explored adding this feature to printed receipts, but ultimately it was not implemented. I’ll make sure your feedback is shared with the team as we continue to improve the experience!