topic Re: Counterservice: Customers insert credit card and payment gets processed before cashier selects & in Fast Casual

Counterservice: Customers insert credit card and payment gets processed before cashier selects "pay"

Marezeedotes — Wed, 17 Apr 2024 19:11:59 GMT

Can someone direct me to the correct setting? We have always had this problem of a customer inserting their card and the payment processes, before we have a chance to finish putting in all items, and before we even select "pay" on our side of the screen.

Re: Counterservice: Customers insert credit card and payment gets processed before cashier select...

Rob — Wed, 17 Apr 2024 20:16:07 GMT

I'm not sure if there is a setting to prevent a card from being read once it's inserted into the reader, but the article below goes into detail about the payment process.

Take Payments on the POS

Re: Counterservice: Customers insert credit card and payment gets processed before cashier selects &

rcmck — Thu, 18 Apr 2024 16:56:52 GMT

If you have a basic magnetic strip reader attached to the terminal with an on counter reader or guest facing display you will have the option to assign one to guest pay and the card reader won't be active until guest pay is selected. https://central.toasttab.com/s/article/Guest-Pay-and-Dual-Reader-Functionality-with-Toast-Tap

Re: Counterservice: Customers insert credit card and payment gets processed before cashier selects &

rcmck — Fri, 31 May 2024 03:15:55 GMT

Update: In 2.74 it will be possible to enable guest pay without a second magnetic card reader or a guest facing display

Re: Counterservice: Customers insert credit card and payment gets processed before cashier selects &

Rob — Fri, 31 May 2024 16:36:38 GMT

Thanks for posting this!

Re: Counterservice: Customers insert credit card and payment gets processed before cashier selects &

Marezeedotes — Fri, 31 May 2024 21:34:42 GMT

I have a guest facing display, with the toast tap cube on the counter (it takes chips, or taps, and has a magnetic strip reader all in one cube). My device setup shows that the card reader is already set to "employee", however, the guest is still able to process their card before the cashier has even clicked on the "pay" button. From the tutorial, it looks like the "employee" setting is correct for what I need, but the problem persists. Or am I misunderstanding the tutorial?

Re: Counterservice: Customers insert credit card and payment gets processed before cashier selects &

rcmck — Fri, 31 May 2024 22:15:05 GMT

Possibly, you should see two card readers in device setup, you need to assign guest pay to the toast tap on the counter if not already.

Re: Counterservice: Customers insert credit card and payment gets processed before cashier selects &

rcmck — Fri, 31 May 2024 23:52:11 GMT

If you don't have two card readers and it won't let you set it to guest pay, wait until you are upgrade to 2.74 and try again then.

Re: Counterservice: Customers insert credit card and payment gets processed before cashier selects &

Marezeedotes — Mon, 03 Jun 2024 17:37:32 GMT

I only show 1 card reader... I used to have a card reader attached to the POS, but when I switched over to the counter toast tap, you guys told me to take that other card reader off. I will try changing the counter cube to guest and see if that helps.

Re: Counterservice: Customers insert credit card and payment gets processed before cashier selects &

Marezeedotes — Mon, 03 Jun 2024 18:09:58 GMT

Ok, that works, THANK YOU!