topic Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping in Fast Casual

Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

escoop — Tue, 04 Jun 2024 22:15:03 GMT

How can I prevent a guest from earning rewards points when they get a discount? For example, we offer a 25% discount to military, but if they join rewards, they end up with a whopping 33% discount. How can we set up Toast so that if a guest receives a discount (ie: 10%, 20% or 25%) the guest is ineligible to double dip and earn rewards/loyalty points too?

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

au79teahouse — Wed, 05 Jun 2024 01:33:45 GMT

I'm afraid that it's not possible. We asked the same question when we first switched to Toast. We eventually just gave in by either lower the discount rate or cancelled couple discounts.

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

escoop — Wed, 05 Jun 2024 05:33:42 GMT

Uugh. Hate that. Looks so nice to offer our military a 25% discount. I feel that if we lower it to 17% it seems weird and not as meaningful, but we are getting killed when the military signs up for the rewards program on top of getting their 25% discount. And I don't think they really think about it...they aren't being greedy...after all...they are prompted to join when they pay. Bummer. I'll ask for a feature request. Seems like there would have to be others that want this feature too. Maybe they will call in with feature requests too HINT HINT people 🙂

As always, thanks au79teahouse/Toast guru!

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

Julie — Wed, 05 Jun 2024 19:13:34 GMT

We would love to have certain discounts prevent a Loyalty account being added. We don't allow our employees to have a loyalty account, but sometimes an employee will pay for a family member who does have a Loyalty account. This then links the employee's card to that loyalty account (I wish we could opt out of automatically linking cards to loyalty) and then the employee is earning points for their family anytime they order their own food and use the card that is linked to that loyalty account.

I would love to prevent any loyalty points being earned on any check that has an Employee discount.

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

escoop — Wed, 05 Jun 2024 20:04:07 GMT

Yes, Julie. We too have wanted our employees excluded. (They already get many other perks and freebies.) Hopefully, if we all call into Toast, Toast will listen and get this feature added.

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

Rob — Tue, 28 Oct 2025 18:57:18 GMT

I reached out to my team for help on this, this is what they said:
For "amount spent" earning programs, customers can earn points on any net amount they pay for. If a guest receives a discount for $2 on a $10 order, they will only earn points for the $8 spent.

For "visit-based" earning programs, guests will currently earn for that visit (regardless of getting a discount) as long as they meet any minimum spend requirement.

So, an amount spent program might be helpful because it reduces the rewards earned based on discounts.

-EDIT-
This is the best answer we have so far, reaching out to the team to see if there is an update!

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

Julie — Wed, 12 Jun 2024 20:20:26 GMT

Hi Rob,

Thank you for the information; we already have an "amount spend" program.

We still do not want our employees have a loyalty account and we'd love to prevent loyalty accounts from being added to checks with employee discounts. This most often happens when an employee's card has been linked to a family member's loyalty account and so the loyalty account is automatically being added to the checks and then that account is earning points that it should not be.

In our experience, the "feature" of automatically linking any credit card used on a check with a loyalty account to that account has created more problems than it was likely implemented to prevent. (We have had loyalty rewards used erroneously by guests that have gotten their card linked to someone else's loyalty account because they split a bill.)

Is there any way to opt out of credit cards automatically linking to Loyalty accounts? Or to limit it to only one linked card?

Thanks!

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

HoneyholeDones — Sun, 13 Oct 2024 18:15:45 GMT

we are running into a similar issue and I wish there was a way to limit the cards linked to an account as well. And to exclude employees from using the rewards system other than by honor. We just implemented a policy for employees to have to pay full price if using rewards or use the employee discount but not both. It won't solve all the problems but hopefully it will help offset some of the double dipping that we recently discovered.

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

UnaPizza — Tue, 28 Oct 2025 18:30:26 GMT

We are having the same experience.
And do not want to worry about employees accruing loyalty points when they're getting orders with their discount. The honor system is not a good enough model for us to use

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

UnaPizza — Tue, 28 Oct 2025 18:31:52 GMT

Should not be a difficult fix for toast and we would like to see this asap.

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

UnaPizza — Tue, 28 Oct 2025 18:33:00 GMT

I would love this as well. Not sure if the loyalty program will work for us without a way to prevent this.

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

UnaPizza — Tue, 28 Oct 2025 18:33:25 GMT

Bump. Hey toast! Please help us with this.

Re: Exclude guests who receive a check discount from ALSO getting rewards points and double dipping

Rob — Tue, 28 Oct 2025 18:56:05 GMT

Thanks for the ping, I will reach out to my team to see if they have more to say on this issue!