topic Re: Discount Button in Fast Casual

Discount Button

agussak — Mon, 06 Nov 2023 17:06:17 GMT

I have set discounts for Military and First Responders but they are not showing up on the POS despite being enabled and visible etc. Has anyone else had this issue?

Re: Discount Button

Rob — Tue, 07 Nov 2023 14:22:15 GMT

Hey @agussak , for more help with discounts, try the steps mentioned in the article below!

Get Help With Discounts Not Appearing on POS

Re: Discount Button

agussak — Tue, 07 Nov 2023 20:07:59 GMT

Hi Rob,

Also tried all of those options and still no discount button showing up or discount itself.

Any other options? Suggestions?

Very frustrating

Re: Discount Button

au79teahouse — Tue, 07 Nov 2023 23:24:23 GMT

can you share a screenshot of the discount setting?

Re: Discount Button

agussak — Wed, 08 Nov 2023 14:17:38 GMT

Which part?

Re: Discount Button

agussak — Wed, 08 Nov 2023 15:35:44 GMT

Re: Discount Button

au79teahouse — Wed, 08 Nov 2023 18:48:35 GMT

I see you have set "check level" to Military and First Responder discount. For check level discount, it can be accessed through the "discount" button (see picture). *note* Make sure you don't any item selected/highlighted. The discount button won't work and you will get stuck with "item level" discount if there is any.

For handheld device, you can find the discount button on top of the "pay" button.

Re: Discount Button

agussak — Wed, 08 Nov 2023 19:33:26 GMT

We have tried just using that button but it does not come up as military or first responder.

I was hoping to have a separate button for each of those like the managers comp etc.

Re: Discount Button

agussak — Wed, 08 Nov 2023 19:33:45 GMT

Is that the only way to have it work?

Re: Discount Button

au79teahouse — Wed, 08 Nov 2023 19:38:06 GMT

It should pop up just like how you said it if it is configured correctly. Here is an example of our gift card discount.

Re: Discount Button

agussak — Wed, 08 Nov 2023 19:39:47 GMT

Ok thank you! I will check it out tomorrow. We are closed for today.

Appreciate the help

Re: Discount Button

au79teahouse — Wed, 08 Nov 2023 19:49:14 GMT

Make sure to set the discount to apply to "entire check" instead of "any item". And the buttons should show up.

Re: Discount Button

rcmck — Thu, 09 Nov 2023 18:04:52 GMT

If you could share some pictures or video of the POS itself that might be helpful.