https://community.toasttab.com/t5/hotel-restaurants/discounts-promos-for-marriott-properties/m-p/11723#M14 <P>Hello Ya'll,<BR />Through the recent journey of adding Toast to a Marriott property, I have found Toast is not always up to speed nor is prepared to handle support needs with how to handle Marriott properties. I thought I would share some information that may be helpful to you in case you run into the same issue I did with adding/changing promos/discounts.</P><P>Marriott now handles Discount/Promo creation and management through the GPOS team and you cannot do it yourself. If you need a discount/promo added or changed you will need to open a ticket up on Service Now:<BR /><BR /><A href="https://marriott.service-now.com/esc?id=sc_cat_item&amp;table=sc_cat_item&amp;sys_id=3150c96cdb1f8410b478502bdc961930&amp;searchTerm=gpos" target="_blank" rel="noopener">GPOS Support - Employee Center (service-now.com)</A></P><UL><LI>Their SLA/response standard is within 72 BUSINESS hours.&nbsp;</LI><LI>If you have a promo launching with a menu change or specific date if you include the info they can set it up with details in advance.</LI><LI>If you have an issue after deployment respond back to the ticket and they will prioritize it.</LI></UL><P>Hope that helps!</P><P>&nbsp;</P> Mon, 05 Aug 2024 21:06:49 GMT zpenn564 2024-08-05T21:06:49Z https://community.toasttab.com/t5/hotel-restaurants/discounts-promos-for-marriott-properties/m-p/11723#M14 <P>Hello Ya'll,<BR />Through the recent journey of adding Toast to a Marriott property, I have found Toast is not always up to speed nor is prepared to handle support needs with how to handle Marriott properties. I thought I would share some information that may be helpful to you in case you run into the same issue I did with adding/changing promos/discounts.</P><P>Marriott now handles Discount/Promo creation and management through the GPOS team and you cannot do it yourself. If you need a discount/promo added or changed you will need to open a ticket up on Service Now:<BR /><BR /><A href="https://marriott.service-now.com/esc?id=sc_cat_item&amp;table=sc_cat_item&amp;sys_id=3150c96cdb1f8410b478502bdc961930&amp;searchTerm=gpos" target="_blank" rel="noopener">GPOS Support - Employee Center (service-now.com)</A></P><UL><LI>Their SLA/response standard is within 72 BUSINESS hours.&nbsp;</LI><LI>If you have a promo launching with a menu change or specific date if you include the info they can set it up with details in advance.</LI><LI>If you have an issue after deployment respond back to the ticket and they will prioritize it.</LI></UL><P>Hope that helps!</P><P>&nbsp;</P> Mon, 05 Aug 2024 21:06:49 GMT https://community.toasttab.com/t5/hotel-restaurants/discounts-promos-for-marriott-properties/m-p/11723#M14 zpenn564 2024-08-05T21:06:49Z