topic Can we disable No receipt option in toast kiosk check out? in Hotel Restaurants

Can we disable No receipt option in toast kiosk check out?

Dlskscafe — Tue, 23 Apr 2024 04:32:21 GMT

We are setting up toast kiosk in our cafeteria. What we found that during check out, guest has three options for receipt.

1. Email, 2. Text, 3. No Receipt.

#3. No receipt seems big issue if a customer chose that and complete their transaction. There is no way Restaurant knows about customer Check#. Customer also don't know their check#. This creates big issue and looking for options to disable No receipt . Toast tier1 support couldn't help as we were routed to their kitchen team and that did not help. Anybody has experience with this issue and how they overcome it? Appreciate your insight into this issue.

Re: Can we disable No receipt option in toast kiosk check out?

au79teahouse — Tue, 23 Apr 2024 04:48:59 GMT

You can possible turn on "always print receipt" and add a note on the kiosk asking customers to grab their receipt.

Or alternatively, you could use Order Ready Notifications for Kiosk, which requires customers to input their phone number upon checking out and get notified by a text message when their order is ready. However, there will be people who are not comfortable leaving their phone number.

Re: Can we disable No receipt option in toast kiosk check out?

Dlskscafe — Tue, 23 Apr 2024 05:20:05 GMT

Unfortunately, that is not a solution for the issue reported. Kiosk should have the option to disable No receipt option. We don't have a receipt printer attached to kiosk and we don't want to attach it. Digital receipt by email or phone is the preferred method and avoid adding a printer, and maintain it. We don't use KDS and your suggestion to send order ready notification won't work. Our goal is to have customers place order as self serve using kiosk but they should get emal or text.

Re: Can we disable No receipt option in toast kiosk check out?

Dlskscafe — Tue, 23 Apr 2024 05:21:14 GMT

Appreciate your prompt response trying to help.

Re: Can we disable No receipt option in toast kiosk check out?

au79teahouse — Tue, 23 Apr 2024 05:40:32 GMT

Marking orders ready in Orders Hub should also trigger the order ready text. I will test it out tomorrow and get back to you.

Re: Can we disable No receipt option in toast kiosk check out?

au79teahouse — Tue, 23 Apr 2024 22:25:18 GMT

Hi there, I just tested it out. Marking an order ready through Orders Hub will also trigger the order ready text, which i think will definitely help your situation. I would also suggest posting a notice/note on or around the kiosk to inform your customers how they will get notified when their order is ready. Hope this helps.