topic Re: Half Pizza in Pizzeria

Half Pizza

nbwbp — Sat, 22 Apr 2023 16:26:56 GMT

Hello all,

I am here hoping someone can actually help me. I followed a toast training video (pre mods) teaching me how to set up half pizzas. However, it didn't work. Then I spent 40mins on the phone with toast trying to fix whatever the issue is. The end result was nothing. Seems to be my luck with this system. I used their video and yet customer care tells me it's not possible.

Does anyone have the half pizzas set up? For whatever reason on my system, I hit 1st half, first choose topping, next topping and it get all scrambled on the ticket. For example, I need it to show up as

1st half
bacon
pepperoni
2nd half
olive
mushroom

What I get on my screen is

1st half pepperoni
olive
bacon
2nd half mushroom

It shows up in order of how it is on my screen and not in the order I select them.

Also, is there such a thing as a personal Toast professional or direct rep?

Re: Half Pizza

rcmck — Sat, 22 Apr 2023 17:34:16 GMT

If you are planning to offer online ordering it is not recommended to use pre-modifiers for half-half pizza, you are better off using WHOLE, 1st HALF, 2nd HALF toppings modifier groups with nested modifiers. Here is a good video on setting that up https://play.vidyard.com/WPPsR1KgEvfBSUQM1MpkuU

Re: Half Pizza

Diversion_Pizza — Sun, 23 Apr 2023 20:38:02 GMT

We tried their recommended solution for 1/2 and 1/2 pizzas and decided it was easier just to use the special request button. Some customers know about our system and some don't but we don't get complaints on how we run it. If you want 1/2 and 1/2 on two specialty pizzas, we key in the more expensive pizza and put a note for the other 1/2 to be the other item. If someone wants 1/2 specialty and 1/2 pepperoni, we key in the specialty pizza and drop a note to put pepperoni only on 1/2. Once we got a system worked out we haven't had problems. If they want pepperoni with black olives on 1/2, we ring up a pepp pizza, and a modifier of black olives and put a note to put them on 1/2 only.

Re: Half Pizza

nbwbp — Sun, 23 Apr 2023 22:43:16 GMT

That's what I've been doing as well. I'll have to get everyone on the same page with how to get it done consistently. Thank you.

Re: Half Pizza

nbwbp — Sun, 23 Apr 2023 22:43:30 GMT

Thank you.

Re: Half Pizza

Rob — Wed, 26 Apr 2023 14:34:22 GMT

@nbwbp We don't offer a direct rep at this time, but we can escalate issues, we also have a menu team as well that can be helpful with these kinds of requests. If you would like to have this escalated or speak to a menu specialist let me know!

Re: Half Pizza

josh212 — Thu, 27 Apr 2023 03:24:42 GMT

Send me a DM and I can help you out just need to understand what exactly your pricing structures are.

Re: Half Pizza

pizzaplacesf — Fri, 02 Jun 2023 19:55:33 GMT

Toast SUCKS for half and half pies. Sorry...

We are in the same boat. Toast sales rep promised they could work the same as our older POS that we could ring in half halfs easily. Oh Toast can help they say but few people working there can figure it out and then you work with them for an hour and then their shift ends and they will call you back and you play phone tag and then tag on the useless customer case messaging system and then it never gets resolved.

Our workaround (we charge for the more expensive half) is to ring in the more expensive half and then use the Special Requests button to type the info. IT sucks. Sorry you are dealing with this and sorry for the bad attitude but I'm not a fan of Toast and their "pizza platform"

Re: Half Pizza

Rob — Fri, 02 Jun 2023 21:58:53 GMT

Thanks for reaching out to explain your frustrations with this; we are aware of this frustration and are working to create a better way to manage pizza concepts! Please let me know if there are any particular issues you would like to be escalated as well.

Re: Half Pizza

SharonL — Fri, 09 Jun 2023 01:01:03 GMT

Our store has (what I feel is) a fantastic setup for ordering half and half pizzas. Here is a link to our online ordering menu if you want to check it out -> https://www.toasttab.com/sam-louies-iola-2150-n-state-st/v3/#d43896020-2818-4503-add5-55d286726a3ede4e9303c-f934-4fb6-8aad-c1b5bd1af56c (If the link has some type of issue, it's the Sam and Louie's IOLA LOCATION).

The Create Your Own pizzas have options for whole pizza toppings, H1 (half 1) toppings, and H2 toppings. They show in the kitchen like this:

18" CYO Pizza

Pepperoni

Mushroom

H1 Jalapenos

H2 Pineapple

The option is also available for our Specialty Pizza flavors. It would show in the kitchen like this:

18" Half and Half

H1 Sam & Louie's Best

H2 BBQ Chicken

If they want a half specialty and half single topping, they ring it in under a Half and Half Specialty, then when selecting the second half they would select Cheese, go to the toppings modifier section, scroll to the H2 modifiers, and select the H2 topping. It would show in the kitchen like this:

18" Half and Half

H1 Sam & Louie's Best

H2 Cheese

H2 Pepperoni

The whole setup is very easy to use, and a toast rep was able to walk us through setting it up. I'm not exactly sure who, but I could certainly find out if anyone is interested in more information about this particular setup.

Thanks!

Re: Half Pizza

josh212 — Fri, 09 Jun 2023 01:08:32 GMT

@pizzaplacesf i can help you out if you want

Re: Half Pizza

pizzaplacesf — Fri, 09 Jun 2023 01:16:01 GMT

Half and half pies... 🙂 thank you!

Re: Half Pizza

pizzaplacesf — Fri, 09 Jun 2023 01:18:00 GMT

Hi,

Thanks for offering to help. Not sure how to send a DM on here...

Re: Half Pizza

pizzaplacesf — Fri, 09 Jun 2023 01:22:33 GMT

Hi Sharon,

How does the system charge your half and halfs? For us we charge for the greater half so if someone got half specialty pie $24 (for example) and half pepperoni ($16) they would pay $24... If you could find out who helped you, that might be helpful. The last person i dealt w/ regarding this, helped for an hour then went on break and we never spoke again and nobody else from Toast could help w/o charging me some crazy fee for helping me.

Re: Half Pizza

pizzaplacesf — Fri, 09 Jun 2023 01:23:44 GMT

hi, not sure how to send a DM...haha

Re: Half Pizza

SharonL — Fri, 09 Jun 2023 01:31:55 GMT

Yes our setup also charges for the more expensive pizza. If they are getting a half specialty and half single topping, it must be rang up under Specialty Half & Half which charges the specialty price automatically. The system will let them add up to 4 toppings on the other half before it starts charging for toppings.

I will get with our owner and try and find more info about who he spoke with when setting it up and any more details!

Re: Half Pizza

josh212 — Fri, 09 Jun 2023 01:44:09 GMT

Re: Half Pizza

pizzaplacesf — Fri, 09 Jun 2023 02:16:58 GMT

Thank you, that would be great if there's a way to find out who helped. Escalated help is a mixed bag w/ Toast...

Re: Half Pizza

nbwbp — Fri, 09 Jun 2023 14:04:50 GMT

This may work! As long as I’m able to keep it in the correct order(that has been an issue for us). Thank you for taking the time to share that!

Re: Half Pizza

nbwbp — Fri, 09 Jun 2023 19:18:28 GMT

OMG it worked!!!! Thank you so much! I can not begin to express how grateful I am! I have spent countless hours watching the videos, on with support all for nothing! You saved my sanity! Thank you, thank you, thank you!