topic Re: September 2023 Product Updates in Product Updates

September 2023 Product Updates

jenni — Fri, 06 Mar 2026 15:27:14 GMT

In this post, you can find updates on the following:

Loyalty - Item Based Rewards
Order and Pay- Menu by service area
Toast Integration Partners - Rhombus
Restaurant Retail - Dashboard update
Toast Websites - Imagery enhancements
Toast Websites - Toast Tables reservation integration
Catering Online Ordering - Customizable messages and special menus

Do you have questions or feedback from the Product team? We'd love to hear from you in the comments below! 👇

Loyalty - Item Based Rewards

With item-based rewards, restaurants using Toast Loyalty can offer a specific reward to loyal guests rather than a cashback reward. You can configure a menu item, menu group, or menu subgroup as an earned reward.

Learn more here.

Return to top

Order and Pay - Menu by service area

We understand that various spaces within your restaurant or venue may have unique menus, such as a patio that only offers drinks, a rooftop bar with a limited food selection, or maybe even pickleball courts that serve up a few special items.

With Menus by Service Area, an included feature of Mobile Order & Pay™, you can now configure different service areas to display specific menus. As a result, you can give guests the option to easily order and pay right from their phone, regardless of where they sit or how your space is set up.

It only takes minutes to set up Menus by Service Area in Toast Web. Follow this guide for step-by-step instructions.

Return to top

Toast Integration Partners - Rhombus

Looking for restaurant security solutions? Rhombus delivers an enterprise-grade, cloud-based physical security platform that is modern and easy to use. Rhombus merges intelligent security cameras, integrated IoT sensors, alarm monitoring, access control, and a straightforward user interface to provide greater control when managing physical security across multiple locations.

Learn more here.

Return to top

Retail - Dashboard update

Restaurant Retail now offers a dashboard to monitor retail performance, items that need attention, Support Center resources, and links to quick actions all within Toast Web (the Toast backend).

Learn more here.

Return to top

Toast Websites - Imagery enhancements

We added image editing, automatic image compression, and an image gallery to Toast Websites. Now, every image that a restaurant operator uploads to their website can be stored, retrieved, cropped, and rotated. With these improvements, it’s easier than ever for customers to make a visually stunning website that represents their brand well.

Check out this video for a demo.

Return to top

Toast Websites - Toast Tables reservation integration

Toast Tables customers can add a reservation widget to their website, which allows guests to make a reservation without ever leaving the site.

Here’s a video demoing the feature!

Return to top

Catering Online Ordering - Customizable messages and special menus

August brought some new updates to Catering Online Ordering, including the ability to share a customizable message for all guests who visit your Catering Online Ordering page. This is great for providing promo codes or highlighting specials such as holiday ordering. With the holidays fast approaching, you can also now show limited menus while guests browse your regular catering offerings, making them easier to discover and drive more holiday orders.

Learn more here.

Return to top

Re: September 2023 Product Updates

shawnpwalchef — Mon, 16 Oct 2023 19:44:05 GMT

Loving these updates. How do I turn notifications on? 🔔

Re: September 2023 Product Updates

rcmck — Mon, 16 Oct 2023 19:51:49 GMT

Tap the overflow menu on the main forum page and choose subscribe.

Re: September 2023 Product Updates

toddcarden33 — Thu, 19 Oct 2023 00:33:58 GMT

Toast Tables Suggestion: We use Yelp Guest Manager with their kiosk stand so guests can enter themselves into the waitlist while we are busy. Could Toast create their own version of this that works with the Loyalty program and Toast accounts?

Re: September 2023 Product Updates

rcmck — Thu, 19 Oct 2023 00:48:00 GMT

They can already do that on their phones if you provide the link to do so, but this has been requested and marked as under review. Good chance it will happen eventually!

Re: September 2023 Product Updates

JimmyD99 — Thu, 19 Oct 2023 02:01:03 GMT

Loyalty Based Items. For example I want to give out a Free Small Cheese Pizza for X amount of points. I just tested it and all the added toppings also were discounted. How does this make any sense? It should either be a cap on the amount off, like the actual cost of a cheese pizza or not add on the modifiers. Extremely disappointed. I waited for this to come out for a long time and I'm stunned to see such a flaw in it. Any info on how this happened or why?

Re: September 2023 Product Updates

Erin — Sat, 28 Oct 2023 14:40:03 GMT

Regarding the Catering Module. Does anyone know if we are able to mark an entire Catering customer 'account' as Tax Exempt so the tax deduction is simply automatic each time the customer orders? Or are we still having to manually remove tax every single order the customer places?

Re: September 2023 Product Updates

jenni — Tue, 31 Oct 2023 14:04:51 GMT

Hi Todd, you can upvote the request here to stay updated on when this feature is prioritized, in progress, and launched!

Re: September 2023 Product Updates

jenni — Tue, 31 Oct 2023 14:05:45 GMT

Hi Jimmy, we appreciate the valuable feedback here! The current free item reward functionality is our first step toward a more customizable loyalty program with more to come in the future. As we work on cooking up new ways to offer a reward, we will be keeping this scenario in mind.

Re: September 2023 Product Updates

DarrenScheufele — Fri, 10 Nov 2023 14:27:59 GMT

Hi Erin, thank you for the feedback! At this time we cannot make customer accounts Tax Exempt by default. Our Catering and Events Product Management team has prioritized this work for early 2024.