June 2025 Product Updates- US

jenni — Mon, 23 Jun 2025 19:25:01 GMT

Hello, Toast Community!

In this month's post, you can find updates on the following:

POS - MyToast and Team Chat
Toast Tables- Digital Chits
Guestbook - Guests Hub
Test Kitchen - Toast TipOut
Test Kitchen- Menu Pricing Optimization Tool
Test Kitchen- House Accounts 2.0
Test Kitchen- Voice AI for Phone-Based Ordering
Test Kitchen- Sales Forecasting
Test Kitchen- Trends Console
Test Kitchen- Evolution of Toast Terminals

POS - MyToast and Team Chat

Included with your core POS subscription, the MyToast app empowers your team by giving them easy access to hours worked, tips, and our newest MyToast feature, Team Chat, right at their fingertips! Share updates, send files, and know who’s in the loop with read receipts. MyToast and Team Chat is a powerful and easy way to stay connected and build a strong team.

Learn more about MyToast.

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Toast Tables- Digital Chits

Give your staff the tools they need to enhance their hospitality and improve the guest experience by putting visit notes, such as guest details, special occasions, and more (collected through Toast Tables reservations) right in their Toast Go® handheld POS devices and POS terminals.

Digital Chits can benefit several members of your front-of-house team, such as:

Managers: Easily empower staff to view, transfer, and recall visit details.
Hosts: Relieve the host of needing to remember and transfer every little detail to the server, and help prevent communication breakdowns.
Servers: Know the guest and their preferences by showing party details without having to ask the host and disrupt the flow.

Digital Chits are currently available to all Toast Tables customers.

Already a Toast Tables customer? Learn how to take advantage of Digital Chits today.

Interested in Toast Tables? Learn more on Toast Shop.

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Guestbook - Guests Hub

Know your guests better than ever with the new Guests Hub in ToastWeb. Understand guest types, such as new, returning, or lapsed, and gather insights into their average spend, order frequency, and more. Plus, with updated Guest Profiles, you can view even more details about each individual profile in an easy-to-use format. It’s all live within the new Guests tab in Toast Web, available at no extra charge for all Toast customers!

Check out the new Guests Hub.

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Test Kitchen - Toast TipOut

Toast is introducing TipOut—a new feature designed to simplify and speed up the way you pay your team. For a limited number of operators, we will offer early access to a streamlined solution that automatically distributes non-cash tips directly to employees, resulting in reduced cash handling, automated tracking, and no delays.

With this new functionality, operators can:

Eliminate trips to the bank, end-of-shift cashouts, and tedious tip reconciliation - review and approve tip amounts with ease.
Give your team faster access to their earnings by processing daily tip payouts for instant deposits into employees' bank accounts.
Reduce administrative burden with built-in tracking and approvals - access detailed reports and audit logs for all non-cash tip payments.

Join the waitlist for Toast TipOut.

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Test Kitchen - Menu Pricing Optimization Tool

Trying to optimize your menu pricing to help maximize revenue? The menu pricing optimization tool provides insights that help you better understand the demand for specific items and how it changes when you adjust the price.

The menu optimization tool helps you optimize your menu by providing pricing insights designed to help you price with confidence. Leveraging Toast Benchmarking, the menu optimization tool provides insights that help inform you about the impact of price changes on demand for specific menu items. Toast Benchmarking is powered by data from …

Price Change Simulator - built to help estimate potential impacts to item sales based on changes to price, providing information to help make more informed decisions around price moves (actual market conditions and other factors significantly influence pricing and results, this tool is for informational purposes only)
Comparison Pricing Insights - leverage data from Toast Benchmarking to better understand pricing and volume trends in your local market for specific menu items
Historical Pricing Insights - track your price changes and promotions to better understand how they impacted your sales, helping to give you greater insight into their effectiveness and how they impact your business

Join the waitlist for the Menu Pricing Optimization Tool.

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Test Kitchen - House Accounts 2.0

House accounts is receiving a long-awaited refresh, and we’re bringing not only an updated look, but the features you’ve been asking for!

Time savings from bulk invoicing levels up this product to help meet modern demand.
Fuller transaction details are now available for house accounts, designed for more clarity in invoicing.
Balance adjustments can now be done on the fly in ToastWeb for the situations where ad hoc changes need to be made.

Get instant access to the House Accounts 2.0 beta.

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Test Kitchen - Voice AI for Phone-Based Ordering

Toast Voice Ordering is an AI-powered phone assistant that allows restaurants to effortlessly accept takeout orders over the phone. Built directly into the Toast platform, it handles incoming orders by:

Answering calls instantly
Guiding guests through the ordering process
Sending orders straight to the kitchen for seamless fulfillment

Whether you’re slammed during a lunch rush or understaffed on a Tuesday night, Toast Voice Ordering helps to ensure your guests are heard and served. It understands complex orders and asks the right follow-up questions.

Join the waitlist for Voice AI for Phone-based Ordering.

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Test Kitchen- Sales Forecasting

Take some of the guesswork out of planning with our restaurant sales forecasting tool beta. It uses historical data to help predict your daily sales. Designed to help you make smarter staffing, inventory, and marketing decisions—all in one easy-to-use dashboard.

Join the waitlist for the Sales Forecasting beta.

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Test Kitchen- Trends Console

The Trends Console is a new reporting experience designed to help restaurant Operators and General Managers answer two critical questions: “How am I doing?” and “How could I be doing better?”

By combining easy-to-read charts with AI-powered insights, the Console empowers operators to spot trends, understand anomalies, and take meaningful action without relying on spreadsheets, multiple tools, or hours of manual digging.

Accessible directly from the Reports section, Trends Console provides time-based visualizations for key Sales and Labor metrics, including comparisons like “Today vs. Last Week” and “This Month vs. Last Month.” When performance shifts, the system may surface brief, actionable insights to help operators interpret the data and decide next steps. The first release focuses on single-location support, with insights tailored to the selected timeframe and metric.

Key capabilities:

Clear, at-a-glance visualizations of Sales and Labor trends
AI insights that try to help explain performance shifts or anomalies
Hourly and daily breakdowns to identify patterns or issues
Filters to help operators compare trends between different time periods, e.g., today to yesterday, or today to the same day last week

This is just our first step toward delivering a richer, more powerful trends experience. Over time, we’ll be expanding the Console to include more data types, deeper comparisons, and more insights—helping operators uncover new opportunities to improve performance across their business.

Join the waitlist for the Trends Console beta.

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Test Kitchen- Evolution of Toast Terminals

We’re looking to the future of our Toast Flex Terminals by developing solutions to support flexibility in configurations and install methods that exist in your business.

Your input is valuable in helping us design updated terminal and accessory solutions to understand the durability and longevity of Toast hardware within your various service models.

Join the waitlist(s) for the Toast Terminals beta below:

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Do you have questions or feedback for the Toast Product team? We'd love to hear from you in the comments below! 👇

Re: June 2025 Product Updates- US

BrianKemp — Tue, 24 Jun 2025 21:01:06 GMT

Can't wait for the phone ordering AI, we are using an outside company for this and we love it.

Re: June 2025 Product Updates- US

JimmyGrillHouse — Wed, 25 Jun 2025 15:41:26 GMT

What outside company are you currently using for AI ordering? And how accurate is it?

Re: June 2025 Product Updates- US

QsPub — Wed, 25 Jun 2025 19:22:51 GMT

The link for the Wall Mount KDS under Test Kitchen is not working - Page Not Found

Re: June 2025 Product Updates- US

Rob — Thu, 26 Jun 2025 12:57:40 GMT

Thanks for reaching out to the community! This is because the waitlist is full. We are working on a better experience in the future, but thanks for reaching out!

Re: June 2025 Product Updates- US

RedsRestaurant — Thu, 26 Jun 2025 14:21:10 GMT

Can you PLEASE work on LOYALTY!!! Please please please! I have been begging for this. Losing our ability to include a second birthday and anniversary, and to consolidate loyalty to one account for couples/households are two MAJOR issues that are costing us thousands of dollars every month.

Re: June 2025 Product Updates- US

RedsRestaurant — Thu, 26 Jun 2025 14:25:44 GMT

Also, we need to allow guests to redeem a portion of their rewards rather than requiring the full amount to be used. Some guests like to use a few points each visit. And with high ticket loyalty members they could accumulate large amounts of rewards pretty quickly and then we have to redeem all of the points at once (unless we set a daily limit, which has other issues including that the guest gets confused as to how many points they actually have as it only says the max they can use not total in waiting)

Re: June 2025 Product Updates- US

Jbinno — Fri, 18 Jul 2025 05:05:18 GMT

Will the AI service offer the ability for customers to receive a way of making cc payments prior to pick up? Will we be able to customize the greeting and promotions that we offer? Will repeat customers be recognized when calling in?

Re: June 2025 Product Updates- US

Rob — Mon, 21 Jul 2025 16:59:18 GMT

These questions are for the AI for Phone-based Ordering, correct?

Re: June 2025 Product Updates- US

Jbinno — Mon, 21 Jul 2025 17:23:54 GMT

Yes. Thank you

topic Re: June 2025 Product Updates- US in Product Updates

June 2025 Product Updates- US

POS - MyToast and Team Chat

Toast Tables- Digital Chits

Guestbook - Guests Hub

Test Kitchen - Toast TipOut

Test Kitchen - Menu Pricing Optimization Tool

Test Kitchen - House Accounts 2.0

Test Kitchen - Voice AI for Phone-Based Ordering

Test Kitchen- Sales Forecasting

Test Kitchen- Trends Console

Test Kitchen- Evolution of Toast Terminals

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