topic Re: Trying to add Fee for Online Ordering in Restaurant Operations

Trying to add Fee for Online Ordering

JimmyD99 — Tue, 25 Apr 2023 19:24:40 GMT

I'm trying to implement a Service Charge of 1.00 for Online Orders Only. Toast Customer service is telling me I can only apply a service charge to Delivery or Take Out Orders and I need to put n a feature request. This doesn't make any sense. There has to be a work around. Does anyone know how to do this?

Re: Trying to add Fee for Online Ordering

rcmck — Tue, 25 Apr 2023 19:43:04 GMT

The workaround would be to manually remove the charge from in house takeout orders.

Re: Trying to add Fee for Online Ordering

JimmyD99 — Tue, 25 Apr 2023 21:04:42 GMT

Thank you but that's not possible for me. It makes no sense that you can't do it for other service types. Seems like it should be a pretty simple update.

Re: Trying to add Fee for Online Ordering

Rob — Tue, 25 Apr 2023 21:26:42 GMT

@JimmyD99 Thanks for reaching out about this! The suggested workaround is the only workaround to get this result; I will reach out internally to see if this is on the roadmap for future updates!

Re: Trying to add Fee for Online Ordering

rcmck — Tue, 25 Apr 2023 21:32:06 GMT

Do you have access to the Ideas Hub? I couldn't find a request for that to vote on, but that would be a good place to add the suggestion. If you don't, I'd be happy to add it there myself. The only other workaround I can think of would be to adjust your dining options, and whatever you use for in-house takeout orders, change the behavior to Dine-In and leave online order to takeout. I'm not 100% sure if this would work though, just an idea, theoretically it would treat them as dine-in orders and not auto-attach the charge. This would affect other things though as well, like all settings under takout/delivery would no longer apply when using that dining option.