topic Re: Charge fees in Restaurant Operations

Charge fees

Leidy — Wed, 26 Oct 2022 01:26:48 GMT

Hi my name is leidy I want to know why are you charged.99 extras all transactions

Re: Charge fees

rcmck — Wed, 26 Oct 2022 02:05:34 GMT

You are not being charged, the customer is. They are testing a new reduced credit card processing rate for card not present (online ordering) with a small fee charged to the customer instead. You would have received emails and other notifications to opt out before this, you must have missed or ignored them. You'll have to contact support to opt out now.

Re: Charge fees

ZK — Mon, 31 Oct 2022 19:54:09 GMT

I would recomend you do the math on this. I did & opt'ed out. For me, the savings on processing fees would have been about $3,000 per year but Toast would earn an extra $22,000 per year from these fees. To the customer it looks like the restaurant is charging the fees so that's who gets the complaints and has to deal with aggravated customers. If I wanted to charge a service charge it makes much more sense for me to charge & keep it. It would work out to an extra $18,000.

Re: Charge fees

au79teahouse — Tue, 01 Nov 2022 00:00:03 GMT

Does this feature only apply certain selected businesses or everyone gets it? If everyone gets it, how do I opt out? I have never received or seen an email mentioning anything about it.

Re: Charge fees

rcmck — Tue, 01 Nov 2022 00:12:03 GMT

No it's select businesses, if you haven't received anything you don't need to opt out.

Re: Charge fees

au79teahouse — Tue, 01 Nov 2022 00:17:25 GMT

thanks!

Re: Charge fees

SunnyinAZ — Wed, 12 Jul 2023 04:03:26 GMT

ZK I hope you can please join us on zoom on Thursday to discuss this money grab. Email RestaurantsWorkingTogether@gmail.com to participate.

Re: Charge fees

SunnyinAZ — Wed, 12 Jul 2023 04:05:23 GMT

Leidy, it's a Toast money grab to steal from our customers without OUR consent. Join our Thursday Zoom call to discuss. Email RestaurantsWorkingTogether@gmail.com to get info.