topic Re: Remakes vs Voids vs Do Not Make in Restaurant Operations

Remakes vs Voids vs Do Not Make

TPBNG — Thu, 04 May 2023 04:52:37 GMT

Looking for input in regard to the below situation and best practices.

Here is the example we are working with:

Server rings in a loaded taco, but the kitchen accidentally makes it as a regular not loaded.
The customer is given the option to have the taco remade, but they choose instead to just keep the regular taco.

Question: In order to properly inventory the product how do some of you handle the transaction in the pos?

Without saying how we handle it, we would like to see what others input is first.

Re: Remakes vs Voids vs Do Not Make

rcmck — Thu, 04 May 2023 05:30:59 GMT

I would void the loaded so that it gets added back into inventory since it was never made, and ring in the regular (don't make) to subtract from inventory for the one that was made and fix customers check.

Re: Remakes vs Voids vs Do Not Make

MBakan — Mon, 08 May 2023 13:20:25 GMT

I would void the loaded and ring in the regular so that your sales are correct and so is inventory. Plus it will show correctly for the customer.