topic Re: Toast delivery radius in Restaurant Operations

Toast delivery radius

Greg — Mon, 17 Oct 2022 18:39:22 GMT

Hi I’ve heard rumors that some people can see a map that allows them to adjust the delivery radius for their toast delivery services by doordash. I ask because 5mi is too big for us. Can anyone verify if this is true, do any of you have access to this? Thanks!!

Re: Toast delivery radius

karens — Mon, 17 Oct 2022 19:14:44 GMT

I would love to have access to this as well. Don't see where this is possible on the back end.

Re: Toast delivery radius

Rob — Tue, 18 Oct 2022 21:45:46 GMT

I think this is the map your speaking about. Let me know if you need more help!

Delivery 2.0: Live Map

Re: Toast delivery radius

adamj — Tue, 18 Oct 2022 22:05:22 GMT

Hi Rob,

Is this something any operator can use to confirm their delivery radius? Could be very helpful!

Re: Toast delivery radius

Rob — Tue, 18 Oct 2022 22:12:06 GMT

Every operator has the ability to use the Delivery Area Map to my knowledge. However Delivery 2.0: Live Map is a new feature and you need to reach out to support to have it enabled!

Re: Toast delivery radius

The_Queensboro — Wed, 19 Oct 2022 21:44:50 GMT

Is this what you're looking for? Scroll to the bottom.

https://www.toasttab.com/restaurants/admin/delivery

Re: Toast delivery radius

Greg — Thu, 20 Oct 2022 09:40:11 GMT

Do you have an editable map?? I don't, that doesn't show up for me

Re: Toast delivery radius

Greg — Thu, 20 Oct 2022 09:40:33 GMT

No I don't see that map

Re: Toast delivery radius

Greg — Thu, 20 Oct 2022 09:41:20 GMT

Yeah some are seeing the editable map but I'm not seeing it there is a bug somewhere in toast's software

Re: Toast delivery radius

Greg — Thu, 20 Oct 2022 09:41:52 GMT

I don't see a delivery area map or a delivery 2.0 live map - neither. Help please!

Re: Toast delivery radius

Rob — Thu, 20 Oct 2022 16:44:58 GMT

Hey Greg could you send me a PM with your restaurant name, address, and phone number? From here I can investigate your location and work with support if needed to see why you do not see the delivery map option!

Re: Toast delivery radius

Greg — Fri, 21 Oct 2022 15:23:58 GMT

I think this is a big confusion around whether running delivery with one's own drivers or TDS by doordash. Support has been so confused on this for weeks it's been extremely painful. Is the map available when drivers are handled by doordash?

Re: Toast delivery radius

Rob — Fri, 21 Oct 2022 21:09:55 GMT

Hey Greg! It appears when you allow delivery by DoorDash the map option is removed, I think this is because DoorDash owns the delivery radius when you use their drivers. Was there a particular reason you wanted access to the map?

Re: Toast delivery radius

karens — Wed, 26 Oct 2022 00:21:37 GMT

hi, yes, I work the back end and process catering orders. I do not have POS access all the time unless I'm on site. Having access to the map would help me be able to see if the order can be delivered by doordash rather than bothering the management team to type an address in the POS for me.

Re: Toast delivery radius

au79teahouse — Wed, 26 Oct 2022 04:18:37 GMT

Assuming this is what you are looking for? See picture below

You must select "Enable delivery using your own delivery drivers" and save the change so the map will appear.
Not sure you can edit the delivery radius if delivered by doordash.

Re: Toast delivery radius

karens — Thu, 27 Oct 2022 23:26:30 GMT

yes, thank you for that, but it doesn't work when we use DoorDash Drive to deliver our orders. Thanks for the tip though 🙂

Re: Toast delivery radius

josh212 — Wed, 02 Nov 2022 12:59:27 GMT

I have a potential solution DM me

Re: Toast delivery radius

karens — Thu, 03 Nov 2022 01:58:51 GMT

what could the solution be? thx

Re: Toast delivery radius

josh212 — Thu, 03 Nov 2022 11:04:40 GMT

do you use all third party delivery or do you have a mix of both

Re: Toast delivery radius

karens — Fri, 04 Nov 2022 22:03:50 GMT

3PD and DoorDash drive for our toast orders