topic Re: online ordering not showing up on KDS in Restaurant Operations

online ordering not showing up on KDS

DavidBrock — Mon, 22 May 2023 23:34:36 GMT

A week ago I started using Toast for my restaurant and I'm having issues with my online orders showing as a ticket on my expo screens. it shows only on one Prep station and nothing else. On my expo screen 2 it shows a little notification saying we have an online order but that's it how do i get it to display on all screens as a ticket?

Re: online ordering not showing up on KDS

rcmck — Mon, 22 May 2023 23:49:42 GMT

Are you using a seperate menu for your online ordering?

Re: online ordering not showing up on KDS

DavidBrock — Tue, 23 May 2023 00:00:55 GMT

I just imported my existing menu. Do you thing I should create an online just for online orders?

Re: online ordering not showing up on KDS

rcmck — Tue, 23 May 2023 00:09:53 GMT

No, you don't have too unless you have a reason for it (increased prices etc), just trying to understand the setup, the online ordering should not act any different as far as routing, if items put in house from the same menu go where you expect the online ordering should do the same, unless you have some item routing configured that is rerouting online orders to another prep station.

Re: online ordering not showing up on KDS

DavidBrock — Tue, 23 May 2023 00:20:13 GMT

I never set up an item routing. Everything ordered in store was working fine. if there is any screen shots you would like to see let me know I can try and share some.

Re: online ordering not showing up on KDS

DavidBrock — Tue, 23 May 2023 00:23:07 GMT

If I were to set up an item routing does the rule name matter?

Re: online ordering not showing up on KDS

rcmck — Tue, 23 May 2023 00:32:24 GMT

No need to set that up, was just one thing that could cause a problem if there is nothing then that is fine. The only other thing could be filtering on the KDS themselves, https://central.toasttab.com/s/article/Print-Routing-by-Dining-Option#Dining_option_on_KDS make sure you are not filtering out online orders on any of the KDS. No need for screenshots, since dine in is working as expected.

Re: online ordering not showing up on KDS

DavidBrock — Tue, 23 May 2023 00:57:25 GMT

I have everything checked to show up on both expos but for some reason they are not showing. I'm at a lost with this. I've talked to countless reps on the phone and its becoming a broken record. Ive was suppose to get a call back from and "expert" 4 different times now but I feel like they are an excuse not to talk on the phone anymore.

Re: online ordering not showing up on KDS

rcmck — Tue, 23 May 2023 01:12:37 GMT

Okay, I'll send you a direct message, will be easier to follow there.