topic Re: Online Ordering - Printing in Restaurant Operations

Online Ordering - Printing

RickyRaposo — Tue, 30 May 2023 19:28:26 GMT

Hi everyone.

I am new to Toast, and I am working to try and get the online ordering to print as soon as the customer places an order, but this is not happening. Instead, all I get is a little bell looking icon that can go by unnoticed as there is no chime or sound alerting the employees of the order, so I was hoping to get it to print as soon as the order is submitted. Is this possible, or not?

Thank-you,

Ricardo

Re: Online Ordering - Printing

rcmck — Tue, 30 May 2023 19:33:51 GMT

Are you looking to send orders directly to the kitchen or just looking for a receipt to print when the orders come in?

Re: Online Ordering - Printing

RickyRaposo — Tue, 30 May 2023 20:25:30 GMT

I was hoping to get it to go directly to the kitchen so that the order does not get missed or ignored

Re: Online Ordering - Printing

rcmck — Tue, 30 May 2023 20:28:43 GMT

Okay, so goto online ordering page https://www.toasttab.com/restaurants/admin/onlineordering scroll down to approval and set to send directly to the kitchen. Also in that same area make sure you have an auto fire device assigned.

Re: Online Ordering - Printing

RickyRaposo — Tue, 30 May 2023 20:31:46 GMT

That setting has been set up already and the device has been selected. Unfortunately this has not resolved the issue

Re: Online Ordering - Printing

rcmck — Tue, 30 May 2023 20:33:13 GMT

Are they still going to pending orders or just not appearing in the kitchen?

Re: Online Ordering - Printing

RickyRaposo — Tue, 30 May 2023 20:35:51 GMT

So the only thing that appears in the kitchen as well as the POS up front is the small bell icon in the top left corner with a notification number on it indication the number of notifications. It can then only be opened by a manager, and then pushed and forced print to the kitchen.

Additionally it is allowing a customer (myself for now as a test) to place the order without paying first and only paying whenever I am ready to pay, which I would prefer if it could be paid before the order is submitted by the customer.

Re: Online Ordering - Printing

rcmck — Tue, 30 May 2023 20:39:51 GMT

Thanks. So on that same page further down what do you have the server selection set to for online orders? And as far as payment if you scroll further down under takeout payment options only select credit card online if you want payment first.

Re: Online Ordering - Printing

RickyRaposo — Tue, 30 May 2023 20:48:23 GMT

Thanks for the help.

The server selection is set to Auto. Regarding payment, it is set to Credit Card Online (same day) and Credit Card online (future orders).

Re: Online Ordering - Printing

rcmck — Tue, 30 May 2023 20:56:12 GMT

Ok, you can use assigned by auto fire device but if it is a device that is used by multiple people it will assign to the last person who used the device, and if that person happens to be someone without appropriate permissions it could cause some issues as well, It is recommended that you use a generic online ordering employee or set a specific employee. Also have you verified the auto fire device is actually set in device setup on whatever device is selected?

Re: Online Ordering - Printing

RickyRaposo — Tue, 30 May 2023 21:47:45 GMT

That has also been set up correctly since starting the online ordering set up. Could there be a time delay due to the prep time for each food option? Would that cause it to maybe fire a few minutes after the customer submits their order?

Re: Online Ordering - Printing

RickyRaposo — Tue, 30 May 2023 21:54:27 GMT

Would the quote times be an issue as well? I see that is set to 10 mins, does that mean it will only fire to the kitchen in 10 ins time?

Re: Online Ordering - Printing

rcmck — Tue, 30 May 2023 21:59:32 GMT

If you are using delays and order throttling and it is set to not fire throttled orders immediately, but that would only affect printed tickets, should still show on KDS as a hold. Are you using printers or KDS or both in the kitchen? As far as prep time for items that would also be affecting your in house orders if it was so I don't think that is the issue.

Re: Online Ordering - Printing

RickyRaposo — Tue, 30 May 2023 22:01:47 GMT

We are using both the KDS and Epson printer in the kitchen. As far as I am aware, we are not using delays or order throttling. Our walk in orders print immediately in the kitchen once an employee punches the order in on the POS.

I have escalated this to the tier 2 at Toast, and they seem to be having difficulty figuring it out.

Re: Online Ordering - Printing

au79teahouse — Wed, 31 May 2023 04:55:59 GMT

Check the following settings:

Make sure to set "send orders directly into kitchen"

and "Yes, fire throttled ASAP orders to the kitchen. Delays are added to the order’s prep time and then fired."