topic Re: New Updates Online Order in Restaurant Operations

New Updates Online Order

cams2017 — Sat, 17 Jun 2023 03:28:52 GMT

As a small business owner with a single restaurant location as well as a private delivery service and talking with other restaurants, when i found out about the .99 per order for online ordering to cover the cost. As a restaurant i feel like not to have control of the cost being sent to the customer is not right. I wish we could not charge this fee due to customers concerns. I also know that other restaurants are not happy with this change and charge that is being done by Toast for online ordering. We still get charged monthly for the online ordering and now charging the customer .99 per order over the $10 is just crazy.
I hear its increasing sales due to the new online ordering but if it increase sales by 12% so example i do 20 orders a day online and i get a 12% increase that will put me at 23 and now not only is the increase of 12% getting that .99 Cents charge but my previous 20 customers now will get charged as well.

Please don't require this charge and pass it on to the customers and still charge us a monthly amount.

Happy to talk to anyone at TOAST with this and i know there is about 30 restaurants with Toast not happy with this and looking at other options .

Re: New Updates Online Order

pizzagirl542 — Wed, 28 Jun 2023 16:14:40 GMT

I'll make 31. Did we get a heads up about this? I have a few customers voicing their opinions and it isn't positive

Re: New Updates Online Order

JessSarge1 — Fri, 30 Jun 2023 16:15:21 GMT

Hi @pizzagirl542 - thank you for the post. We communicated to all customers via email and notifications in the Toast back-end. Please feel free to DM if you did not receive any messages. Thank you.

Re: New Updates Online Order

escoop — Wed, 12 Jul 2023 06:40:58 GMT

Email RestaurantsWorkingTogether@gmail.com to get the login details for a zoom call for restaurants that need a solution to Toast's attack on our customers.

Re: New Updates Online Order

SunnyinAZ — Wed, 12 Jul 2023 07:02:02 GMT

Email RestaurantsWorkingTogether@gmail.com We are meeting on Zoom to discuss our response to Toast's attack on OUR customers with this outrageous fee.

Re: New Updates Online Order

JessSarge1 — Thu, 13 Jul 2023 00:36:36 GMT

Hi @escoop @Kmainoturner @pizzagirl542 @SunnyinAZ and others:

Jessica from Toast here. We appreciate that this group is getting together tomorrow night and having more discussion about the new Digital Ordering suite and Order Processing Fee. After your call we would like to find time with two to three leaders from the group to have a follow-up conversation with one of our leaders. Please message me directly and we can schedule time as early as tomorrow to meet. We recognize that this change has been challenging and we want to continue to maintain open dialogue with our customer community. Thank you!

Re: New Updates Online Order

ToastyToast — Mon, 17 Jul 2023 19:21:03 GMT

Little late to the convo but add us to the list of restaurants who feel backstabbed by this new fee. IF it was communicated to us via email, it was done so very inconspicuously. It is a huge deal, and just immoral on it's face. We, the business, did the incredibly hard work of acquiring those customers, and now Toast, to whom the customers have ZERO loyalty, is simply scraping our customers for extra revenue. It is a cash grab, plain and simple - the predictable outcome of Toast going public. We are actively shopping for an alternative POS, which will be a pain in the ass, but this is such a slap in the face we have to try.

Re: New Updates Online Order

ToastyToast — Mon, 17 Jul 2023 19:23:12 GMT

Essentially Toast is saying "you're so reliant on us, we can do whatever we want". What is stop them from raising that fee with no warning? By doing this once, they have set the standard that nothing is out of bounds.