topic Re: Printer setup in Restaurant Operations

Printer setup

Cguerin — Sat, 15 Jul 2023 07:24:31 GMT

We setup the main terminal and then the kitchen area terminal for the workers to view orders. For some reason the printer in the back kitchen will print but gives and error and the register receipt printer does too. Not sure why we are getting these errors and QR code to scan to troubleshoot. Any ideas or just point me in the proper direction to just start all over? We want to print the receipt off to the customer at the register printer, and in the kitchen, we want to print the order and the receipt to put with the meal.

Re: Printer setup

rcmck — Sat, 15 Jul 2023 15:46:26 GMT

What is the error you are getting?

Re: Printer setup

Cguerin — Sat, 15 Jul 2023 15:59:13 GMT

I’m not there at the moment, but it was saying the printer was offline, which it wasn’t and was giving a QR code to troubleshoot. I think the parallel banner that kept popping up was saying retry printing, select another, troubleshoot, and one other thing. Then it would list the receipt information above it. Something like this picture, but not sure if that is is exactly what it said at the top. Same options at the bottom though.

Re: Printer setup

Cguerin — Sat, 15 Jul 2023 16:02:00 GMT

Also, we have one printer connected to the main switch in the network cabinet, receiving internet and the the other on the counter is plugged into the Cisco switch/hub that is plugged into the same switch. I wouldn’t think it makes a difference though. They are both on the network.

Re: Printer setup

rcmck — Sat, 15 Jul 2023 16:06:00 GMT

Are the devices connected wireless? Do you not have the option of wired? It is correct you are on the wrong network, should be on the Wi-Fi ending with TOAST, it should have moved over to that automatically. Try manually swapping to the Wi-Fi network to the one ending in TOAST.

Re: Printer setup

Cguerin — Sat, 15 Jul 2023 16:08:52 GMT

The network team remoted in last night and told us to make sure we had Wi-Fi on the terminal off. Verified we had an IP through Ethernet rj-45. The printers are on the same switch that everything is hardwired to.

Re: Printer setup

rcmck — Sat, 15 Jul 2023 16:18:11 GMT

Sorry, I misread the error, thought it was saying you were connected to that wifi network. Could you open printer setup on and share a picture of that? This is on the screen with all manager activities etc.

Re: Printer setup

Cguerin — Sat, 15 Jul 2023 16:29:11 GMT

That’s not the exact error, I found that online. I’m not at the cafe right now. I was curious if there are step by step instructions or a video on how to install the 2 printers? The printer at the cash drawer for receipts for customers, and the kitchen printer to put with to-go orders or to put the print out ticket on the tray with the food.

Re: Printer setup

rcmck — Sat, 15 Jul 2023 16:48:10 GMT

Oh, I thought that looked a little old. If you could get the exact error that would be helpful. Yes there are step by step instructions for setting up printers. Configuring it how you want should be no problem, once you get them working. https://central.toasttab.com/s/article/Accessing-the-Printer-Setup

Re: Printer setup

Cguerin — Sat, 15 Jul 2023 18:20:12 GMT

Do all printers have to run through the Meraki router or can you plug directly to the main router/switch in the building (the port beside the port that the Meraki is plugged into)?

Re: Printer setup

rcmck — Sat, 15 Jul 2023 18:37:05 GMT

Yes they have to be on the meraki, or into a switch that is uplinked from the meraki, there would be no way the terminals could communicate with anything if it is not since the meraki router is isolated from the main network router and switch in a double NAT configuration. (router behind another router)

Re: Printer setup

Cguerin — Sat, 15 Jul 2023 18:39:15 GMT

Gotcha- like its on its own vlan. Making sense now. I will route everything through that. Thanks!