topic Re: KDS Functions in Restaurant Operations

KDS Functions

MBentsen — Mon, 17 Jul 2023 20:31:37 GMT

The following are a list of things that I can do on my current KDS System, and I am wondering if the Toast KDS can do the same:

Change a table number from the expediter screen
Show a breakdown of the items on each line station individually on the expediter screen
Cancel a single item from the expediter screen that was rung in by mistake

I have scoured the Toast Classroom resources but haven't been able to find any information on these topics. Any help would be greatly appreciated.

Re: KDS Functions

au79teahouse — Mon, 17 Jul 2023 21:04:16 GMT

I'm not sure about the second one. But you can't edit or change order in KDS mode. You need to exit out KDS mode and go to payment terminal to edit/change order.

Re: KDS Functions

rcmck — Tue, 18 Jul 2023 00:31:54 GMT

For 2nd question currently there is all day display and production item counts, it doesn't group by station though.

Re: KDS Functions

Rob — Thu, 20 Jul 2023 23:43:46 GMT

Hi @MBentsen, thanks for reaching out!

Unfortunately, you cannot change the table from the KDS screen.
Each item is listed on its own line on the kitchen ticket, but it is not organized by line station
You cannot cancel an order from the KDS at this time

If you have an image or can provide additional details about the workflow you want to implement in your second point, I can pass that information along to my team!

Re: KDS Functions

MBentsen — Fri, 21 Jul 2023 14:58:08 GMT

Hi Rob:

Thank you so much for your response. If a ticket is rung in under the wrong table, or an item is sent to the kitchen by mistake, is there a way to update the ticket so it shows up correctly on the KDS screen?

Re: KDS Functions

Rob — Tue, 25 Jul 2023 15:50:08 GMT

Hey @MBentsen, you would need to make these changes to the ticket on a terminal, and the KDS will update with the new information!