topic Re: Toast Hardware Replacement in Restaurant Operations

Toast Hardware Replacement

Bmusser1 — Tue, 18 Jul 2023 18:17:59 GMT

I am curious if there is a way to replace cracked screens on Toast Go Handhelds or Toast Terminals. We have had to replace several entire terminals and handhelds because there is no option or place to send them to have screens repaired. With the expense of the hardware, there should be a way to repair things versus having to replace entire pieces each time.

Re: Toast Hardware Replacement

Rob — Tue, 18 Jul 2023 18:35:21 GMT

Hi @Bmusser1 Unfortunately, the warranty does not cover physical damages. However, we may be able to provide a discount on the purchase of new hardware. I will convey this feedback to my team. Community members, please drop a Kudo to show your support for this idea!

Re: Toast Hardware Replacement

Bmusser1 — Tue, 18 Jul 2023 18:54:38 GMT

I'm not worried about a warranty, more so the waste of perfectly good handhelds that just need screens replaced.

Re: Toast Hardware Replacement

georgispizzeria — Wed, 19 Jul 2023 22:10:11 GMT

We have 2 handhelds we are wanting to sell?

Re: Toast Hardware Replacement

Rob — Fri, 28 Jul 2023 18:25:28 GMT

We are working on a recycling program that allows restaurants to print out a label to return old HW whenever they are upgrading; it is currently in pilot mode!

Re: Toast Hardware Replacement

Bmusser1 — Fri, 04 Aug 2023 14:59:35 GMT

Are you still interested in selling these? Please email me Brookes@seeyouatbills.com if you are.

Re: Toast Hardware Replacement

georgispizzeria — Tue, 14 Nov 2023 17:41:07 GMT

We have 3 handhelds and an entire Toast POS system for sale...we are going with a different company.....we have kitcheen display monitor and printer....customer monitor and display and receipt printer....printer in dessert station....

Re: Toast Hardware Replacement

adamj — Tue, 14 Nov 2023 18:05:37 GMT

Here are some ideas. I have never used them but....

POS Repair Guys: POS Repair Guys is a nationwide company that specializes in repairing POS systems, including Toast POS handheld devices. They offer a variety of repair services, including cracked screen repair. pos guys

CentraCom: CentraCom is a leading provider of IT services for small and medium-sized businesses. They offer a variety of repair services, including cracked screen repair for Toast POS handheld devices. centracom

We haven't used them, but worth a shot