topic Re: Takeout & Delivery Tickets in Restaurant Operations

Takeout & Delivery Tickets

EvanBurningRice — Fri, 21 Jul 2023 15:32:42 GMT

Hey Toast Community & @Rob

I'm looking for ways to clean up our kitchen tickets from 3rd party delivery + online ordering partners. We've experienced delivery drivers and customers have trouble finding their order due to two things -

1. Small font on the top of the ticket

2. Confusing way the integration formats the customer information, for example UberEats customer information comes out as "UE__CustomerName8374" This goes the same for DoorDash.

For context, we are using the kitchen tickets that are printed at our prep station to stick on the outside of the bag. Does anyone have any recommendations to elevate this experience?

Thank you!

Re: Takeout & Delivery Tickets

rcmck — Fri, 21 Jul 2023 16:41:39 GMT

You can try printing the name in bold, that might help some. https://central.toasttab.com/s/article/Print-Customer-Name-Bolded-on-Expediter-Tickets-1492786557934

Re: Takeout & Delivery Tickets

Rob — Fri, 21 Jul 2023 18:35:22 GMT

Hi @EvanBurningRice, thanks for this feedback! I have attached some articles that explain the formatting options we have available that may help!

Font Sizes for Kitchen Tickets

Customize the Appearance of KDS Tickets

Re: Takeout & Delivery Tickets

EvanBurningRice — Fri, 21 Jul 2023 18:40:04 GMT

Hi @Rob, thank you for putting this together! Unfortunately, these articles refer to digital tickets on the KDS, not physical tickets we place on our bags for drivers & customers to pick up. Our font is maxed out as the largest and the names through the integrations come through as "UE__Customername9294" - Any suggestions on how to clean up physical tickets? Thank you!

Re: Takeout & Delivery Tickets

EvanBurningRice — Fri, 21 Jul 2023 18:41:23 GMT

This helps, @rcmck! Thank you for the resource.

Re: Takeout & Delivery Tickets

Rob — Fri, 21 Jul 2023 19:50:08 GMT

Hey, @EvanBurningRice, sorry about that. I will ask my team for more info about physical tickets and update this thread when I have more information!

Re: Takeout & Delivery Tickets

EvanBurningRice — Fri, 21 Jul 2023 20:34:57 GMT

Thank you for your help, @Rob! I look forward to hearing back soon.

Re: Takeout & Delivery Tickets

EvanBurningRice — Wed, 02 Aug 2023 14:13:03 GMT

Hi @Rob, are there any updates for a possible solution to this? Thank you!

Re: Takeout & Delivery Tickets

Rob — Tue, 08 Aug 2023 20:52:58 GMT

Hi @EvanBurningRice, I'm sorry, but I couldn't find any more information on this topic. It seems like there isn't a way to modify the formatting for integration partners. Note that adjusting the header size is not currently possible. Below is the link for what we can change with physical kitchen tickets.

I have relayed this information to a few different teams for review!

Font Sizes for Kitchen Tickets