topic Suggested Gratuity on checks with Gift Card Payments Applied in Restaurant Operations

Suggested Gratuity on checks with Gift Card Payments Applied

TwinOwls — Sat, 22 Jul 2023 15:20:32 GMT

When a check is paid with a gift cards and there is a remaining balance paid with a credit card, the credit card receipt for suggested gratuities only show the suggested gratuity for the remaining balance and not the original total. Is there a way to adjust that suggested gratuity with this split payment?

Thanks for your help.

Re: Suggested Gratuity on checks with Gift Card Payments Applied

Rob — Mon, 24 Jul 2023 16:09:15 GMT

Hey, @TwinOwls, we do not have this functionality at this time. The options we have are to enable/disable tipping on gift cards; you can also calculate tips pre-tax or post-tax.
I will pass this feature request to my team; any others that would like this addition, please kudo this post!

Receipts: Display Suggested Tip Amounts

Re: Suggested Gratuity on checks with Gift Card Payments Applied

kbmeadowlark — Wed, 11 Feb 2026 15:25:39 GMT

Just checking in to see if there is a resolution to this? We are experiencing the same here.

Re: Suggested Gratuity on checks with Gift Card Payments Applied

Rob — Wed, 11 Feb 2026 19:59:02 GMT

Thanks for your inquiry! Tip suggestions should be based on the original check total when taking a partial payment with a gift card now. If that is not the case, you may need to reach out to support for troubleshooting!

Re: Suggested Gratuity on checks with Gift Card Payments Applied

Mrussell92 — Thu, 12 Feb 2026 03:08:03 GMT

Don’t see my last reply but is this on a store by store basis or general toast update? Our restaurant still suggests the tip on the balance after a GC payment

Re: Suggested Gratuity on checks with Gift Card Payments Applied

Rob — Tue, 31 Mar 2026 17:29:43 GMT

I was able to get more information from the product team. This image, I think, best explains the expected outcomes!