topic Re: Special Request Routing Prep Station in Restaurant Operations

Special Request Routing Prep Station

JesseQ — Sat, 29 Jul 2023 16:02:01 GMT

When we have someone add a special request to an item sent to the kitchen, it isn't showing up on the prep station with the item. They can see all other modifiers on that item except the special request. How can I fix this?

Re: Special Request Routing Prep Station

josh212 — Sat, 29 Jul 2023 16:48:40 GMT

Re: Special Request Routing Prep Station

JesseQ — Mon, 31 Jul 2023 16:02:38 GMT

That's how I have it on my end. What's happening is, I have Open Food set to print at every one of my prep stations. However, whenever someone rings one in, it only shows on Grill. The exact same thing is happening with Special Requests on menu items, the only prep station that can see them is Grill.

Re: Special Request Routing Prep Station

Rob — Mon, 31 Jul 2023 17:23:45 GMT

Hey @JesseQ, thanks for the question! Try checking the "Ticket Display Options" on each screen!

Why aren't tickets showing up on my Kitchen Display Screen?

Re: Special Request Routing Prep Station

JesseQ — Sun, 06 Aug 2023 17:50:39 GMT

Its only the Open Items and Special requests. Theyre showing up proper on expo, but not on the assigned Prep Station, or carried with the item it attached to.

Re: Special Request Routing Prep Station

Rob — Mon, 07 Aug 2023 16:25:39 GMT

Hi @JesseQ, if possible, could you take pictures of the issue? I will contact you through DM's to confirm the restaurant location and escalate this to care!