topic Re: Tip in Restaurant Operations

Tip

Mjhiker — Fri, 21 Jul 2023 22:16:54 GMT

what does this message means.? It started doing this about a week ago. Does it mean that is not charging the tip the customer leave at the time of paying with card?

Re: Tip

rcmck — Sat, 22 Jul 2023 00:27:11 GMT

Are these prepaid credit cards?

Re: Tip

Mjhiker — Sat, 22 Jul 2023 01:09:47 GMT

Omg! Not sure about that! But that would make total sense. I’ll check next time about that. Thanks.

Re: Tip

Rob1391 — Mon, 24 Jul 2023 18:45:14 GMT

Hello Robert!

Thank you for reaching out to our Customer Care team! I am currently looking into the insufficient funds pop-up that you are experiencing on your devices. This is a known issue that our engineering team is currently working on. I believe they have the issue resolved, they are just reviewing troubleshooting steps before implementing them with our customer base. I will follow up with you tomorrow with the steps needed to get your devices updated and remove the error that you are seeing.

Please let me know if you have any additional questions!
___

Timothy Joe
Toast Customer Care, Omaha
Toast | All-in-One Restaurant POS System
(617) 682-0225 | Support@toasttab.com
www.toasttab.com

Re: Tip

Rob — Mon, 24 Jul 2023 19:15:21 GMT

Hey, @Rob1391 could you post your case number too? You can send it to me via DM if you prefer!

Re: Tip

Rob1391 — Mon, 24 Jul 2023 21:04:03 GMT

08968817

Re: Tip

Rob — Mon, 31 Jul 2023 16:44:59 GMT

Hello, based on the case notes, this bug has been resolved. Let me know if anyone is still having this issue!