topic Re: NO print Items printing on label printer in Restaurant Operations

NO print Items printing on label printer

DM — Sat, 12 Aug 2023 20:05:08 GMT

last week my "no Print" items i.e. drinks and water glass started printing on my label printer for some reason after spending an hour on the phone with customer care it still printed any help

Re: NO print Items printing on label printer

rcmck — Sat, 12 Aug 2023 22:46:46 GMT

I would check under your prep stations and make sure your no print prep station hasn't been assigned a printer.

Re: NO print Items printing on label printer

DM — Sun, 13 Aug 2023 00:24:57 GMT

Re: NO print Items printing on label printer

rcmck — Sun, 13 Aug 2023 00:31:49 GMT

Ok, also check that a change hasn't been made in the menu routing under the items you don't want to print. Easiest to use advanced properties for this.

Re: NO print Items printing on label printer

DM — Sun, 13 Aug 2023 00:40:26 GMT

Re: NO print Items printing on label printer

rcmck — Sun, 13 Aug 2023 00:58:18 GMT

Thanks, not something that would happen accidentally but wouldn't hurt to check item routing to make sure nothing was added or changed there. Did anything happen around the same time it started like an app update? I would try clearing toast app cache resyncing all data on your terminals and KDS (if you haven't already) to make sure they all have the correct configuration. (If during business hours make sure you to check your Queues under device status before resyncing. )

Re: NO print Items printing on label printer

Rob — Tue, 15 Aug 2023 18:43:46 GMT

Hey, @DM, are you still having these printing issues, or where you able to resolve the problem?

Re: NO print Items printing on label printer

DM — Tue, 15 Aug 2023 19:17:37 GMT

yes

Re: NO print Items printing on label printer

DM — Sat, 19 Aug 2023 12:39:44 GMT

Sorry yes still having the issues

Re: NO print Items printing on label printer

rcmck — Mon, 21 Aug 2023 04:05:44 GMT

Taking another look at this, what is the workflow for printing the labels, do you manually or auto print them when fulfilling tickets on the KDS? I noticed the food prep station has label printer assigned but not set to always print. If you are printing on demand or on fulfillment it is possible the device settings was changed to print the receipt rather than an runner/expeditor ticket.