topic Re: Phone Connection in Restaurant Operations

Phone Connection

FrogPondStu — Thu, 17 Aug 2023 22:00:57 GMT

Has anyone had any success connecting their phone to the POS system to automate loading of customer information? This way we could eliminate the input steps for existing customers.

Re: Phone Connection

rcmck — Thu, 17 Aug 2023 22:09:19 GMT

Yeah couldn't live without it, it's an add-on but worth the $7.50 a month if you do a lot of phone orders, plus a one time hardware purchase. https://central.toasttab.com/s/article/Caller-ID-1492794310341

Re: Phone Connection

au79teahouse — Wed, 06 Sep 2023 22:33:54 GMT

@rcmckthe $7.50/month fee is Toast service subscription fee? If so, how do I add it to our location?

Re: Phone Connection

rcmck — Wed, 06 Sep 2023 22:39:06 GMT

Yes a monthly fee, oddly it's not in the store at all as well as the hardware, (you will need to know if you have analog or VoIP phone system for the hardware). It's been a while but pretty sure I had to contact my salesperson directly to get it added.

Re: Phone Connection

au79teahouse — Thu, 07 Sep 2023 00:14:26 GMT

Got it! Thank you very much!

Re: Phone Connection

au79teahouse — Sat, 09 Sep 2023 01:39:48 GMT

In case anyone else is also interested in getting this caller ID feature. Toast does not sell the hardware anymore. But you can get it from ebay or somewhere else. Make sure to buy the model that has Ethernet connection. Fee is $10/mo. Need to call Toast billing/network to get the subscription added.

Re: Phone Connection

rcmck — Sat, 09 Sep 2023 01:35:04 GMT

Thanks, the company that makes them seems to still be in business, might be another avenue for getting one. https://callerid.com/

Re: Phone Connection

Yourpizzashop — Mon, 11 Sep 2023 21:26:15 GMT

where do you guys get you VOip from. I am being told that the protocols my service provides are wrong. I am looking for a new provider

Re: Phone Connection

rcmck — Mon, 11 Sep 2023 23:36:00 GMT

I actually have the analog version, we had analog phones at the time, but I eventually switched to VoIP from our phone and Internet provider and just continued to use the analog one attached to the ATA adapter they provided and it works fine. Who is telling you the protocols are wrong? Your phone provider?