topic Re: Virtual Restaurant Integration in Restaurant Operations

Virtual Restaurant Integration

bnutritious — Thu, 15 Dec 2022 21:16:42 GMT

Does anyone here have a virtual restaurant concept within their restaurant? I just setup a new concept with grubhub to help increase our sales. However i'm on the phone with toast to try and setup the integration and they said they are unable to do it.

I want it to be a seamless integration like it is when 3rd party orders come in.

Anyone have experience in this? Feedback is appreciated. Thank you.

Re: Virtual Restaurant Integration

josh212 — Sun, 18 Dec 2022 09:11:25 GMT

Toast does not support virtual restaurants per say because it endds up spamming the toast take-out app, Look at any NYC ordering app and see how many restaurants have identical menus and addresse with different names. However you can use an aggregator sucha s otter or checkmate or chowly to create a virutal brand and have that brand only pull a certain menu ffrom the toast pos

Re: Virtual Restaurant Integration

KevinP — Thu, 17 Aug 2023 00:44:35 GMT

This conversation is 9 months old now, I signed up for a 3rd party integration package for my virtual kitchen and was told it could be done back in April of this year. It is August now and I can't get any reply from Toast on setting it up but they are sure as hell taking my money each month!

Re: Virtual Restaurant Integration

bnutritious — Tue, 22 Aug 2023 07:49:21 GMT

Wow! I'm sorry to hear man. Ever since toast went public, it's really hard to find solutions.

Re: Virtual Restaurant Integration

josh212 — Tue, 22 Aug 2023 08:48:24 GMT

@KevinP i might be able to help out

Re: Virtual Restaurant Integration

Rob — Mon, 28 Aug 2023 17:39:52 GMT

Hey @KevinP, I apologize for this experience; I have escalated your case to receive help in setting up your integrations!

Re: Virtual Restaurant Integration

josh212 — Wed, 30 Aug 2023 18:50:28 GMT

@KevinP Add Partner Connect and use an aggregator such as its a checkmate and yo will be all set.