topic Re: New POS Interface Feedback in Restaurant Operations

New POS Interface Feedback

JMiller — Tue, 29 Aug 2023 00:42:38 GMT

Hello!

Our restaurant was chosen for the advance preview of the upcoming Toast POS interface upgrade, and we've started to compile a list of feedback/bugs/etc. What is the best way to get this feedback to the team working on the new interface?

Thank you!

Re: New POS Interface Feedback

rcmck — Tue, 29 Aug 2023 15:12:55 GMT

I would just post them here.

Re: New POS Interface Feedback

JMiller — Thu, 31 Aug 2023 03:17:28 GMT

In no specific order, here is the feedback our staff has provided:

1. "C" and "00" are not in the places across all number pads. For example, "C" is bottom left on the payment number pad, but is on the bottom right on the discount number pads.

2. When closing a check while in Quick Order mode, it sends us back to the New Order screen instead of the list of checks.

3. Changing the PRINT button to a printer icon took us a while to figure out. We feel that changing it back to PRINT instead of the icon would be more beneficial to new users.

4. After adding modifiers to an item and clicking "Done," we feel that it should take you back to the main menu instead of the submenu for the food category.

I will add to this thread as we continue to work with the new interface. Thank you for your time and consideration!

Respectfully,

Jared

Re: New POS Interface Feedback

Rob — Thu, 31 Aug 2023 15:15:02 GMT

Hey @JMiller, Thank you for sharing your feedback! I will make sure to pass it along to my team. If your staff encounters any issues or has further suggestions while using the new interface, please let us know!

Re: New POS Interface Feedback

JMiller — Thu, 31 Aug 2023 20:34:57 GMT

Thank you, Rob! We really appreciate it!

Re: New POS Interface Feedback

Rob — Fri, 01 Sep 2023 16:23:46 GMT

Happy to help!

Re: New POS Interface Feedback

rcmck — Tue, 05 Sep 2023 01:36:56 GMT

For feedback #4 You might be interested in checking out the Open View beta https://central.toasttab.com/s/article/Get-Started-Open-View#use_open_view

Re: New POS Interface Feedback

rcmck — Tue, 19 Sep 2023 17:26:44 GMT

Figured I would just add to this thread instead of making a new one.

1) Table service details pane has a weird animation issue when going from the check details back to the my tables overview where the check comes back in from the right for a second and goes away. (v2.67 build9)

2) Bartenders really missing the check lookup button from the table service view when you just want to type in a check number and go right to it.

3) Toast Go Needs a lot of work, I know you can collapse the menu but there is like enough room in the check details to see maybe 2 or 3 items without collapsing the menu or scrolling.

4) The wording on the server item firing popup that appears occasionally, "What would you like to send to the kitchen" causes some confusion when the items are drinks and waitstaff thinks it is going to send to the kitchen instead of the bar. Maybe just "What would you like to send?" (seems to happen when there are two items with the same course and one gets selected to send, I would have to test that more)