https://community.toasttab.com/t5/restaurant-operations/chargebacks/m-p/5595#M2184 <P><STRONG>good morning I have recently had quite a few chargebacks within my three restaurants. All have been a customer in the house paying with their chipped card on a handheld and have signed on the handheld. My question is if I have a digital signature and in some cases even an image of their signature is &nbsp;that a valid response against a chargeback? I currently have all servers having to get a physical signature and not using the hand held to cash people out and they are not happy.&nbsp;</STRONG></P> Tue, 19 Sep 2023 14:00:02 GMT Ssnyder0214 2023-09-19T14:00:02Z https://community.toasttab.com/t5/restaurant-operations/chargebacks/m-p/5595#M2184 <P><STRONG>good morning I have recently had quite a few chargebacks within my three restaurants. All have been a customer in the house paying with their chipped card on a handheld and have signed on the handheld. My question is if I have a digital signature and in some cases even an image of their signature is &nbsp;that a valid response against a chargeback? I currently have all servers having to get a physical signature and not using the hand held to cash people out and they are not happy.&nbsp;</STRONG></P> Tue, 19 Sep 2023 14:00:02 GMT https://community.toasttab.com/t5/restaurant-operations/chargebacks/m-p/5595#M2184 Ssnyder0214 2023-09-19T14:00:02Z