topic Re: Guestbook - Special Discounts for Special People in Restaurant Operations

Guestbook - Special Discounts for Special People

Kelly — Mon, 31 Jul 2023 15:04:23 GMT

Hello - I am hoping to ask around and determine if anyone else feels constrained by the lack of custom fields or categories for certain guests. Here's my situation - I have three different types of customers - Members, Owners and Guests. I need to be able to track (upload a customer list would be FANTASTIC) each one and offer a specific discount to each one.

Toast has been able to give me work arounds but not a solution. I am looking for a custom field that would allow me to trigger a certain type of discount based on the entry.

Anyone else having this issue?

Thank you!

Re: Guestbook - Special Discounts for Special People

baddpizza — Mon, 18 Sep 2023 17:00:39 GMT

I agree. Toast's Discount functionality is rudimentary compared to a lot of POS systems we have looked at. We need to be able to generate unique 1-time use discount codes for our customers that can not be "shared"...so the discount code should only be able to be used by a specific guest. This way VIP customers can be offered discounts that others can not have access to. This gives the ability to ensure how many times a discount code can be used. I should be able to give a free pizza to a specific guest with a discount code, but Toast can not do this...if the customer shared the code with anyone, there is no way to prevent others from using the same discount code. Currently we are forced to use Customer Credits to do giveaways or special customer discounts. I do not understand why Toast has not updated their discounts functionality more in the past 4 years! It is very limiting especially for a pizza shop.

Re: Guestbook - Special Discounts for Special People

rcmck — Mon, 18 Sep 2023 17:07:40 GMT

https://central.toasttab.com/s/article/Using-Single-Use-Promotion-Codes

Re: Guestbook - Special Discounts for Special People

bottletheory — Tue, 19 Sep 2023 19:02:05 GMT

Looks like this functionality restricts usages to the combination of [discount code] + [phone number]

Is there any sort of validation at checkout? What is stopping a customer from putting in a random phone number?

Re: Guestbook - Special Discounts for Special People

baddpizza — Wed, 20 Sep 2023 14:09:04 GMT

Nothing to stop customers from using different phone numbers or emails. And again this does not allow me to restrict a promotion to specific existing customers - for example sending a coupon to loyalty members on their birthday...a coupon that ONLY THAT SINGLE ACCOUNT WITH THAT EMAIL ADDRESS can use.

Re: Guestbook - Special Discounts for Special People

rcmck — Wed, 20 Sep 2023 22:02:04 GMT

Yeah it's not perfect, I just wasn't sure if you were aware it existed, it's not brand new but hasn't been around that long. Hoping with the addition of the item based loyalty rewards that something like that could be coming. There is clearly already a capability since you can offer a birthday award an it just attaches to a loyalty account without the customer having to provide a promo code. Would love the ability to send out free or discounted items in an email on demand or even automated but they just attach to the loyalty account and staff just need to hit redeem.

Re: Guestbook - Special Discounts for Special People

baddpizza — Thu, 21 Sep 2023 14:07:59 GMT

Thank you. That is also a really good point about the birthday award...hopefully it is in the works to expand that functionality to custom rewards or deals.

Re: Guestbook - Special Discounts for Special People

AnaDTAC — Thu, 25 Jul 2024 04:11:19 GMT

We are looking to migrate from another CRM but now it seems we may have to use Toast + another tool to still maintain additional customer data. I was hoping to create custom customer fields related to their visits to our experience side of the facility (not just our restaurant). Now I'm not sure how to track this data in one place.