topic Employee job changing in Restaurant Operations

Employee job changing

buckley_taylor — Mon, 02 Oct 2023 16:30:57 GMT

With the new update my employees job changes from “server” to a different one that is assigned to them (I.e. cashier, outside bar) when their shift report is run and the button for “clock out and open new shift” is selected.

Re: Employee job changing

Rob — Tue, 03 Oct 2023 00:02:26 GMT

Hey, @buckley_taylor Do you have a screenshot that shows the inconsistency? It seems that the job is being updated with the wrong value, but we can help fix this by adjusting the values. Screenshots would give me a better understanding of the issues.
I did not come across any support cases related to this problem on your account. Consider contacting customer care for additional support!

Re: Employee job changing

buckley_taylor — Wed, 04 Oct 2023 14:28:20 GMT

Hey @Rob

Someone in my back office noticed that one of my servers was switched to bartender when I ran her checkout yesterday. Here is the picture he sent me of where it changed. I personally ran her checkout and know that no one in the restaurant changed what job she was clocked in for.

Taylor.

Re: Employee job changing

Rob — Fri, 06 Oct 2023 21:03:45 GMT

Thank you for sending this screenshot. I will share it with my team for further review. Do you want me to escalate this case for troubleshooting?