topic Multiple servers; single check in Restaurant Operations

Multiple servers; single check

THG — Wed, 04 Oct 2023 23:10:04 GMT

How do I set up a tip pool for a single party attended by more than one server?

In the case at hand, it was about 20 guests ordering drinks and apps with a single payer and multiple servers. These servers were attending to other guests at the same time/same shift; I just want to pool from this single check.

For this it would be fine if I could simply apply half to the tip to each of the two servers. But, I don't know how to "move" tips.

Re: Multiple servers; single check

TiaraLily — Thu, 05 Oct 2023 13:56:25 GMT

Did anyone ever reach out to you or respond. This is a constant issue for me with having lots of big parties.

Re: Multiple servers; single check

Rob — Thu, 05 Oct 2023 15:37:57 GMT

Hey, @TiaraLily thanks for reaching out! Are you using the Toast Tips Manager?

Re: Multiple servers; single check

THG — Thu, 05 Oct 2023 15:53:08 GMT

No one has reached out to me. I have not tried the hep line, figured I'd check here first.

Re: Multiple servers; single check

Rob — Thu, 05 Oct 2023 16:05:33 GMT

Gotcha; the Toast system is not the most effective in managing tips beyond the Toast Tips Manager. Many restaurants have their own way of pooling tips, which is separate from Toast. It is worth noting that to utilize the Toast Tips Manager, you also need to have the Toast Payroll.

This article will explain how to complete the tip pooling process - Pool Tips and Tipping Out
Here are a few more articles that may be helpful - Pooling Tips with Other Employees / Common Tip Policies

If you want to learn more about Toast Tips Manger check out this link - Getting Started with Toast Tips Manager: How to Pool & Share Tips

Re: Multiple servers; single check

THG — Thu, 05 Oct 2023 16:24:44 GMT

I'm using Tips Manager and Toast Payroll. I will dive into the articles in a moment, but it there a way for me to re-assign a tip from the backend? Or, do I just have to wait until payroll and adjust the tips at that time?

Re: Multiple servers; single check

THG — Thu, 05 Oct 2023 17:12:23 GMT

I think "private events" might be a way to work this. Where can I find more details for private events than were provided in the articles you linked?

Re: Multiple servers; single check

Rob — Thu, 26 Oct 2023 20:07:07 GMT

Hey @THG Unfortunately, I was unable to find any additional information. However, you can pose this question to the Tips Manager during the live classroom session.

Toast Classroom

Re: Multiple servers; single check

TiaraLily — Sun, 17 Dec 2023 19:07:57 GMT

No because you need their payroll services and their payroll does not support our company needs.