topic Re: Access to a back-end "prep time changes" log? in Restaurant Operations

Access to a back-end "prep time changes" log?

Erin — Sat, 03 Dec 2022 19:43:26 GMT

Would anyone else find it incredibly useful to have access to some type of back-end "log" that details what time Prep times where changed throughout the day, from what # of minutes -> to what # of minutes, and for how long each Prep time duration stayed active?

I know Toast support has access to this type of log (if you're lucky enough to reach the right support person that knows where to find it), but I 1000% think is invaluable data that restaurants need to have access to in order to make informed decisions best for their business and operations.

Re: Access to a back-end "prep time changes" log?

rcmck — Sun, 04 Dec 2022 03:10:09 GMT

Already in the works, maybe don't have access yet? I can see prep time changes and when.

Re: Access to a back-end "prep time changes" log?

Erin — Mon, 05 Dec 2022 16:34:50 GMT

That's exactly what I'm looking for.... can you please tell me where you find this screen view?

Re: Access to a back-end "prep time changes" log?

rcmck — Mon, 05 Dec 2022 16:37:30 GMT

I don't know if everyone has it. Look under toast account, publishing.

Re: Access to a back-end "prep time changes" log?

Erin — Mon, 05 Dec 2022 16:48:15 GMT

Yep I have it. Jeez I wish Toast would communicate the release of new features more effectively, I have been asking for this feature for literally 7 years. Not only do they not communicate new features to us (as clients), but their own support staff doesn't even know about them. I was on the phone with a Toast agent for 40 minutes on Saturday trying to get this information, and he agreed with me that he just wished we had access to see this log ourselves.

Anyway, thanks for sharing this incredibly valuable information! I still don't think it shows the whole picture (I can't see when a staff member switched from "Kitchen Capacity" quote strategy to "Manual", which I am CERTAIN they did sometime between 5-6 PM on Friday night), but it at least shows a glimpse of what quotes were changed from and to, which is still helpful.

Re: Access to a back-end "prep time changes" log?

rcmck — Mon, 05 Dec 2022 17:16:00 GMT

I happen to have kitchen capacity on so I just switch to manual and this is what it looked like for me, with the data type of order management config

Re: Access to a back-end "prep time changes" log?

Erin — Tue, 06 Dec 2022 17:17:18 GMT

Yeah, for some reason I can't filter by "Throttling Strategy", the option doesn't exist. But it 100% should!

Re: Access to a back-end "prep time changes" log?

josh212 — Tue, 13 Dec 2022 06:07:34 GMT

You can look at who did the quick edits ….you can also remove their permissions to do that