topic Re: Did recent Toast update cause APK link to no longer work on Android devices? in Restaurant Operations

Did recent Toast update cause APK link to no longer work on Android devices?

Erin — Fri, 22 Sep 2023 23:50:56 GMT

I installed the new Toast Update yesterday (9/21/23), and was able to use the app no problem all day. But when I went to open the ToastPOS app today on my Android device (Samsung phone), the entire Toast POS app has disappeared. When I tried reinstalling via the APK link (toasttab.com/link/apk), it gives me this error:

Does this mean we can no longer access the POS from our off-site Android phones? Was this intentional?

~Erin

Re: Did recent Toast update cause APK link to no longer work on Android devices?

rcmck — Sat, 23 Sep 2023 01:05:03 GMT

No it still works, delete the downloaded apks and try again, looks like you have more than one and the file size looks incorrect, download may have failed for some reason. File size for 2.67.10 for me is 94.78 MB (possible for this to be different from device to device, it's complicated) but start with that first and go from there.

Re: Did recent Toast update cause APK link to no longer work on Android devices?

Erin — Sat, 23 Sep 2023 01:17:24 GMT

I deleted all copies of the apk file in my downloads folder, redownloaded a fresh file from toasttab.com/link/apk, and it is still giving same error (file size is still 90.39MB):

Also Still doesn't explain why the Toast POS app disappeared from my Android phone overnight. 😬

Is there a different APK link I should be using?

Re: Did recent Toast update cause APK link to no longer work on Android devices?

rcmck — Sat, 23 Sep 2023 01:36:22 GMT

Have you checked in settings > apps to make sure the app is actually completely removed?

Re: Did recent Toast update cause APK link to no longer work on Android devices?

Erin — Sat, 23 Sep 2023 02:14:23 GMT

Yes, the only Toast app in my app list is Toast Takeout & Delivery.

Re: Did recent Toast update cause APK link to no longer work on Android devices?

rcmck — Sat, 23 Sep 2023 02:21:01 GMT

Do you use the secure folder feature of your phone?

Re: Did recent Toast update cause APK link to no longer work on Android devices?

Erin — Sat, 23 Sep 2023 02:26:43 GMT

No, I've never had to in the past. What would that do?

Re: Did recent Toast update cause APK link to no longer work on Android devices?

rcmck — Sat, 23 Sep 2023 02:42:31 GMT

Ok, just wondering because it's possible to have downloaded the apk to the secure folder initially (when you installed it last) and if you installed it from an apk downloaded in the secure folder the app would also be installed in that folder. Just trying to think of what could cause this issue, it definitely works on my phone, just installed that version yesterday. Do you remember what version worked last, also curious what the exact model of the phone is.

Re: Did recent Toast update cause APK link to no longer work on Android devices?

Erin — Sat, 23 Sep 2023 03:24:26 GMT

So this is interesting... I restarted my phone, tried the downloaded APK link again, and the download worked this time. However, it doesn't seem the most recent update installed b/c I am now showing the old Toast POS UI, and the version on the login screen says ToastPOS 2.67 (not 2.67.10). Not sure how that's possible, shouldn't the APK link update to the most recent version of the app at all times?

Re: Did recent Toast update cause APK link to no longer work on Android devices?

rcmck — Sat, 23 Sep 2023 03:36:02 GMT

The displayed version hasn't included the build number on screen for a little while now, if you touch the version number it will show the full version. As far as the new ui it is possible your phone and android version doesn't support it. Did the new UI work previously on the phone?

Re: Did recent Toast update cause APK link to no longer work on Android devices?

Erin — Sat, 23 Sep 2023 03:55:27 GMT

Interesting...seems like updating the visible version name would be a pretty important detail after an update. But you are right, mine also says "2.67 Build 10" after tapping on it (thanks for the suggestion to check). However, the UI did not update automatically to the new version like it did when I first installed the original update yesterday. I am still showing the old UI. The 3 dots -> "Enable new POS Experience" option exists, but I don't want to risk the app disappearing again, so not going to test that right now (have bigger fish to fry with a botched DoorDash integration unfortunately).

Yes, the new UI did work on my phone immediately after I downloaded at 7am on 9/21, at least for an hour or so. Not sure what time my ToastPOS app disappeared as I did not access it the rest of the day.

Re: Did recent Toast update cause APK link to no longer work on Android devices?

Erin — Wed, 04 Oct 2023 22:02:45 GMT

This is interesting, 2 weeks later, the ToastPOS app has once again disappeared from my phone (not sure for how long as I haven't logged in since I first posted this).

Re: Did recent Toast update cause APK link to no longer work on Android devices?

rcmck — Thu, 05 Oct 2023 15:44:23 GMT

Did restarting fix it again?

Re: Did recent Toast update cause APK link to no longer work on Android devices?

Erin — Thu, 05 Oct 2023 15:49:06 GMT

Yeah, a couple restarts, a couple deleting and redownloading the apk download file, reinstalling a couple of times. Disappeared again a couple of times yesterday. Looked again just now and it's gone again.

Re: Did recent Toast update cause APK link to no longer work on Android devices?

au79teahouse — Thu, 05 Oct 2023 18:32:59 GMT

I recently installed Toast app on an Android phone and haven't had a problem. It may sound weird, but is it possible you activate some kind of security feature that will restore your device to previous backup?

Re: Did recent Toast update cause APK link to no longer work on Android devices?

rcmck — Thu, 05 Oct 2023 18:42:56 GMT

Yeah I am also thinking it is something phone related, I don't use Samsung phones but there may be some security feature that is removing the app since it is sideloaded. 100% sure it's not related to the app itself, I have it on several android devices and virtual machines with no issues.

Re: Did recent Toast update cause APK link to no longer work on Android devices?

Erin — Wed, 22 Nov 2023 21:18:57 GMT

Now the toasttab.com/link/apk doesn't allow me to re-download the app on my phone at all. And ToastPOS app disappeared from the Gennymotion simulator solution I was using previously. Man, would life be better if I could access my POS app from my office since I'm an hour away and cannot just 'swing by' every time I need to check or test something.