topic Re: NEW POS EXPERIENCE - Bluestacks and Test Mode in Restaurant Operations

NEW POS EXPERIENCE - Bluestacks and Test Mode

Cheri — Fri, 06 Oct 2023 16:47:02 GMT

We have a site that we use as a test site in Toast. I am a remote worker and I set up menus and help problem solve issues before reporting the issues to Toast. Being able to use a test site allows me to preview my work and potentially prevent issues before they happen. I was playing around with the New POS Experience today in our test location and noticed that I cannot select a tender or enter the amount to be tendered at all anymore when I go to cash out an order. It just shows me the balance due. Before we could use different tenders, just not credit cards in test mode. Can we please have the ability to close out checks to tenders (aside from credit cards) when in test under the New POS Experience?

What it looks like in legacy

What it looks like in New POS Experience

Thanks,

Cheri

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

rcmck — Fri, 06 Oct 2023 16:52:06 GMT

I had no issues with using any payments in test mode. I would check out this post about correcting the display issues with bluesstacks and new ui and see if they appear after that. https://community.toasttab.com/t5/back-office-team/bluestacks-amp-new-pos-display-issues/m-p/5406#M892

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

Cheri — Fri, 06 Oct 2023 16:58:53 GMT

Thank you so much! I looked through but didn't see that gem of advice! It worked!

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

MacsHospitality — Fri, 06 Oct 2023 17:01:27 GMT

Cheri, this is irrelevant to your original post but I am also a remote contractor for a restaurant group. We have 10 locations and I've asked about a test site to roll out changes to first and troubleshoot other issues. Were you able to setup a test site at no cost or does Toast charge for it?

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

Erin — Wed, 22 Nov 2023 21:20:31 GMT

Is bluestacks actually working for people on Mac again??

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

Erin — Wed, 22 Nov 2023 21:23:31 GMT

Looks like that would still be a no:

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

rcmck — Wed, 22 Nov 2023 21:28:41 GMT

As far as I know they stopped supporting it, might be able to find an older version around. Either way it will only support intel based macs.

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

Brandywgibson — Wed, 03 Apr 2024 15:59:29 GMT

Hello, I am doing the same thing for a local restaurant group here and no one is able to help me remote log in the front of house POS. Like....zero. Support suggested I go pick up the hardware, but that is not logical Any advice you have would be SUPER helpful and save me two hours a day traveling to the office. PLEASE and Thank you!

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

rcmck — Wed, 03 Apr 2024 16:53:03 GMT

What issue are you having?

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

Rob — Wed, 03 Apr 2024 18:05:42 GMT

Remoting into a terminal is not something our support team is qualified to assist with, as we do not have access to the necessary remoting software such as BlueStacks and Genymotion. However, our community is an excellent resource for seeking assistance. If you provide additional information on the issues you are facing, such as screenshots or error messages, someone from the community will be able to provide further help!

Additionally, here are some helpful threads that you may find useful!
Bluestacks & New POS Display Issues
Bluestacks

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

Brandywgibson — Wed, 03 Apr 2024 18:44:57 GMT

I downloaded Blue stack but it looked like a gaming system, and I just couldn't get past that. I did use the link provided but I still didn't get very far. The Group I am working for hasn't been able to provide much direction for this, unfortunately.

That is the only remote option that I know of at this point.

Thank you!

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

rcmck — Wed, 03 Apr 2024 19:06:47 GMT

It is basically a gaming platform that is it's main purpose, if you want something different you can use geny motion for personal use. (I use this over bluestacks myself) See this post on setting that up https://community.toasttab.com/t5/restaurant-operations/is-there-any-way-to-access-toastpos-from-a-mac-without/m-p/3777/page/2 feel free to send me a direct message if you need further help with it.

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

au79teahouse — Wed, 03 Apr 2024 19:12:54 GMT

https://central.toasttab.com/s/article/Bluestacks-Download-Guide

Toast POS apk download: toasttab.com/link/apk

Guide to install apk on Bluestack X: https://support.bluestacks.com/hc/en-us/articles/11054623928717-How-to-install-an-APK-on-BlueStacks-X

Guide to install apk on BLuestack 5: https://support.bluestacks.com/hc/en-us/articles/360057712191-How-to-install-an-app-from-App-Center-Play-Store-or-using-an-APK-on-BlueStacks-5

The only remote access to operator use is through BlueStack. Remote access to a local device with screen share like "Anydesk" or "Teamviewer" is not available.

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

Brandywgibson — Wed, 03 Apr 2024 19:14:16 GMT

Thank you. I will attempt again and reach out if I need help.

Re: NEW POS EXPERIENCE - Bluestacks and Test Mode

Cheri — Wed, 03 Apr 2024 20:17:14 GMT

Hi Brandy, I like using bluestacks because i dont have to purchase the hardware, although I cannot see the specific terminal the manager is looking at, it does help with troubleshooting and also seeing what I programmed to make sure it makes sense in regards to not only how servers ring in but how the ticket prints to the kds.