topic Re: notifications in Restaurant Operations

notifications

Rikki — Tue, 24 Oct 2023 17:07:15 GMT

Has anyone else experienced not receiving notifications either on bar terminal/toast go when cleared from the kitchen? We have 2 floors our bar is on the 1st and kitchen is on the 2nd so my employees rely heavily on notifications. I haven't found noticed anything consistent into not getting them. We are using the most updated version.

Re: notifications

rcmck — Tue, 24 Oct 2023 17:13:30 GMT

Double check notification setup in backend and that fulfilled tickets is turned on.

Re: notifications

Rikki — Tue, 24 Oct 2023 17:36:49 GMT

Thank you but it is turned on

Re: notifications

palms — Tue, 24 Oct 2023 18:45:44 GMT

We are having the same problem with the toast go units. notifications are so slow they are not helpful. Which was a key selling point of this service.

Re: notifications

Rob — Tue, 24 Oct 2023 20:37:16 GMT

Thanks for reaching out! I would try the troubleshooting steps listed in the articles below; if you still have issues, we could replace the devices if they are within the warranty period!

Get Help with Your Toast Go™ 2
Get Help with Your Toast Go™ 1

Re: notifications

palms — Tue, 24 Oct 2023 20:40:22 GMT

Thanks, none of those troubleshooting steps relate to notifications and everything else works on the toast go

Re: notifications

Rikki — Thu, 26 Oct 2023 17:04:43 GMT

its been issue since we got the system (2017) those don't help and we are definitely out of warranty