topic Re: Inefficient "help" forum in Restaurant Operations

Inefficient "help" forum

BM — Fri, 27 Oct 2023 20:41:34 GMT

We came to this forum to ask questions, GET ANSWERS, not get our email blown up with useless comments by Toast. 38 emails in 30min. I run a business, I don't have time to sort thru 38 emails to find which one actually is answering my issues.

Re: Inefficient "help" forum

adamj — Sat, 28 Oct 2023 00:36:54 GMT

Totally understand!!

Go to your Icon in the upper right and:

Under "my settings"

under Email - Personal - Email Settings (FYI, the default)

Check the box next to "Don't send me any community emails"

they will stop for you.

Cheers

Re: Inefficient "help" forum

BM — Sat, 28 Oct 2023 02:31:32 GMT

Then how will I know if they ever directly answer my question? Does this stop all emails, or only the ones not directed at my specific topic question? I've gotten so many, it's really hard to see which emails are in response to what without reading them all. But thank you, I'll try it!

Re: Inefficient "help" forum

rcmck — Sat, 28 Oct 2023 02:40:11 GMT

That would turn it off for everything I think. Better off unsubscribing from a specific post if you don't want notifications about replies. Unfortunately if you make a post on an AMA you will get an email for every reply when they answer the questions.

Re: Inefficient "help" forum

adamj — Sat, 28 Oct 2023 02:53:13 GMT

You can also check back in on the Hub directly under your specific question after you have made that change.

Take a look at Subscriptions & Notifications under My Settings, there are some good options in there like:

Ignore posts and reviews that I've already read

Notify me when I post, reply, submit a review, or comment

but if you would like to try it out together let me know when you make the change and we can test it!!

Re: Inefficient "help" forum

Rob — Thu, 02 Nov 2023 19:27:00 GMT

Hi there @BM, we apologize for the negative experience of your email getting spammed by the AMA responses. We have updated the community-wide notification settings to not deliver these kinds of notifications more than once a week. You also have some options for changing your own notifications if you go to your settings from your profile, "Subscriptions & Notifications," then "Notification settings." From there, scroll down to "Email Notifications," where you can change how you would like to receive notifications for "Responses to other replies I subscribe to."

If you have a question about a specific option, please let us know!