topic Re: Online order maximum in Restaurant Operations

Online order maximum

Penguin_Meg1 — Fri, 09 Dec 2022 15:59:15 GMT

Hi Toasters!

Does anyone know if there is a way to set a maximum order limit to online ordering or a way that after a certain amount an additional wait time is added to the order? I had an order come through the other day that was a $400 order that we would need a little extra time to prepare. I do have it set that a server has to approve the order before it goes back to the kitchen but unfortunately a new server approved it without realizing they needed to do any further action. Thanks!

Re: Online order maximum

Rob — Fri, 09 Dec 2022 19:27:13 GMT

Hello! The article here may be helpful to answer this question!

Managing Your Quote Time Strategy

Re: Online order maximum

MattSole — Tue, 13 Dec 2022 00:17:07 GMT

In the article posted by Rob, use the function 'Order Price Quote times'. I have my base qute time as 25 min.

I also have mine set to add an additional 5 minutes for over $50, add 10 minutes for over $75 and so on. Gives breathing room to the kitchen.

I also use auto approve for online orders as it is a large chunk of our business. I would recommend this as customers are not waiting for a server to check the order approval page.

At some point you have to rely on a customer having some level of common sense and that $400 isn't going to be ready in 20 minutes.

Re: Online order maximum

josh212 — Tue, 13 Dec 2022 06:05:25 GMT

I currently throttle by items and allow 35 items in 15 min. I increase by price. On my Third party apps I have a message on all catering items and items with longer lead times to expect a longer wait time then generated and scheduling your order is the best was to guarantee we have it ready

Re: Online order maximum

Penguin_Meg1 — Wed, 14 Dec 2022 20:04:37 GMT

THANK YOU!!! This was very helpful!!! 😀🤗

Re: Online order maximum

KatesFoodTruck — Tue, 21 Feb 2023 23:10:28 GMT

I had it set this way until one time larger orders placed first awhile before due. Then medium orders placed after those and additional 10-15 orders smaller orders were placed and a rediculous amount of items were due all at once, not to mention all of the window orders. Never will I use that order throttling mode again. The newer item throttling is à improvement but still needs work, we would like to have each 15 min block of day customizable to tune how many items per 15 min you can throughput varies from 3 o’clock versus 6pm.

Re: Online order maximum

josh212 — Wed, 22 Feb 2023 00:03:29 GMT

@KatesFoodTruck Make sure to Utilize the order price rules it will help out a lot even if $50 adds 5 mintues but make sure you still have your kitchen ticket set to print within allotted time window