topic Re: Blocking guests from OAP in Restaurant Operations

Blocking guests from OAP

erinm — Fri, 27 Oct 2023 02:19:56 GMT

If a guest leaves without paying their tab and the pre-authorized credit card declines, I would like to block that guest from ordering at Order and Pay in the future. Is there a way to block or "mark" guests by name, phone number and/or email address?

Re: Blocking guests from OAP

EWeidner — Sat, 28 Oct 2023 17:46:57 GMT

Yes, this is a needed feature. Also, ability to set the pre-auth amount. The one penny pre-auth is a joke.

Re: Blocking guests from OAP

rcmck — Sat, 28 Oct 2023 18:09:01 GMT

You can set the minimum preauth to whatever you want, 1 penny is just the default. https://central.toasttab.com/s/article/Card-Pre-Authorization-Configuration-Device-Setup

Re: Blocking guests from OAP

EWeidner — Sat, 28 Oct 2023 18:57:49 GMT

That unfortunately only works for interactions via the Toast terminal/handheld. It does not affect the Order & Pay pre-auth amount. I've found no way to change this, and my call into support concluded that it isn't configurable. (Which is very, very unsatisfactory).

This leads to us having walked tabs, which we can't close out because there isn't enough credit on the pre-auth card.

Re: Blocking guests from OAP

rcmck — Sat, 28 Oct 2023 19:22:03 GMT

Oh, I assumed it just used the same settings, that is strange!

Re: Blocking guests from OAP

wilson — Fri, 27 Sep 2024 04:30:36 GMT

yes, we also need the ability to block or at least flag cards that have previously had a card declined after walking out on a tab.

we should also be able to block or flag cards that have submitted a chargeback previously.

this is a needed feature.

Re: Blocking guests from OAP

www — Fri, 23 May 2025 12:17:46 GMT

I'll also add my vote to this feature.

It looks like right now the most Toast can do is block the email for Online Orders, but that's not enough:

Though Toast can't block any credit cards, if you suspect fraudulent chargebacks occurring through online ordering, please contact Customer Care to block the email address in question from placing an order.
https://central.toasttab.com/s/article/Fraudulent-Chargeback-Step-by-Step-Guide

Re: Blocking guests from OAP

UnaPizza — Tue, 24 Mar 2026 04:45:52 GMT

We should be able to block customer by address. We are receiving chargebacks on orders from our branded mobile app, we have no way to stop this from happening by blocking the customer from future orders, This is a branded app issue we are not receiving chargebacks anywhere else.

Re: Blocking guests from OAP

vendetta — Fri, 27 Mar 2026 23:40:50 GMT

I have been begging for this feature. blocking emails is hilariously useless.

please let us block specific credit cards!