https://community.toasttab.com/t5/restaurant-operations/due-time-issues-with-1st-party-delivery-orders/m-p/7213#M2981 <P>Hi,</P><P>We are using a local delivery company for our delivery orders, thus Toast is set for the 1st party delivery option - just like using our own drivers.&nbsp; There are a few issues with the 1st party delivery options I have.</P><P>The main issue is with the due time.&nbsp; &nbsp;Due time is obviously when the customers need their food - pick up or delivered.&nbsp; &nbsp; In the kitchen, however, the prep time is same for take out or delivery.&nbsp; &nbsp; And, the KDS is showing the due time the same way for the delivery or take out.</P><P>Here is the example:&nbsp; We set 15 min for the delivery time and 30 min for the prep time.</P><P>For Take out orders scheduled at 6 PM, the ticket will be fired at 5:30 PM and kitchen will prepare the food for 6 PM pick up.<BR />For Delivery orders scheduled at same 6 PM, the ticket will be fired at 5:15 PM - The food is scheduled for 5:45 PM ready for the driver but KDS is still showing the due time is at 6 PM (and yes the ticket is labeled for the delivery but that does not solve the problem).&nbsp; Many times it confuses the staff and gave the false sense of time.&nbsp; KDS is for kitchen staff and food ready time is more critical for them than food delivery time.&nbsp;</P><P>I wish there is an option to distinguish due times for the customer and kitchen staff.&nbsp;&nbsp;</P> Sun, 19 Nov 2023 18:15:21 GMT SuBI 2023-11-19T18:15:21Z https://community.toasttab.com/t5/restaurant-operations/due-time-issues-with-1st-party-delivery-orders/m-p/7213#M2981 <P>Hi,</P><P>We are using a local delivery company for our delivery orders, thus Toast is set for the 1st party delivery option - just like using our own drivers.&nbsp; There are a few issues with the 1st party delivery options I have.</P><P>The main issue is with the due time.&nbsp; &nbsp;Due time is obviously when the customers need their food - pick up or delivered.&nbsp; &nbsp; In the kitchen, however, the prep time is same for take out or delivery.&nbsp; &nbsp; And, the KDS is showing the due time the same way for the delivery or take out.</P><P>Here is the example:&nbsp; We set 15 min for the delivery time and 30 min for the prep time.</P><P>For Take out orders scheduled at 6 PM, the ticket will be fired at 5:30 PM and kitchen will prepare the food for 6 PM pick up.<BR />For Delivery orders scheduled at same 6 PM, the ticket will be fired at 5:15 PM - The food is scheduled for 5:45 PM ready for the driver but KDS is still showing the due time is at 6 PM (and yes the ticket is labeled for the delivery but that does not solve the problem).&nbsp; Many times it confuses the staff and gave the false sense of time.&nbsp; KDS is for kitchen staff and food ready time is more critical for them than food delivery time.&nbsp;</P><P>I wish there is an option to distinguish due times for the customer and kitchen staff.&nbsp;&nbsp;</P> Sun, 19 Nov 2023 18:15:21 GMT https://community.toasttab.com/t5/restaurant-operations/due-time-issues-with-1st-party-delivery-orders/m-p/7213#M2981 SuBI 2023-11-19T18:15:21Z https://community.toasttab.com/t5/restaurant-operations/due-time-issues-with-1st-party-delivery-orders/m-p/12391#M5223 <P data-unlink="true">Hi SuBI, wondering if you've found a solution to this? We're facing the same challenge...</P> Wed, 25 Sep 2024 16:26:08 GMT https://community.toasttab.com/t5/restaurant-operations/due-time-issues-with-1st-party-delivery-orders/m-p/12391#M5223 MandysSalads 2024-09-25T16:26:08Z https://community.toasttab.com/t5/restaurant-operations/due-time-issues-with-1st-party-delivery-orders/m-p/12396#M5225 <P>Not yet. &nbsp;Sometimes it is frustrating &nbsp;- can't find anyone who understand the issue.</P> Wed, 25 Sep 2024 17:49:41 GMT https://community.toasttab.com/t5/restaurant-operations/due-time-issues-with-1st-party-delivery-orders/m-p/12396#M5225 SuBI 2024-09-25T17:49:41Z https://community.toasttab.com/t5/restaurant-operations/due-time-issues-with-1st-party-delivery-orders/m-p/12397#M5226 <P>I will send this to my team as feedback about the current system!&nbsp;</P> Wed, 25 Sep 2024 17:58:42 GMT https://community.toasttab.com/t5/restaurant-operations/due-time-issues-with-1st-party-delivery-orders/m-p/12397#M5226 Rob 2024-09-25T17:58:42Z