topic Re: Payment status on kitchen receipt in Restaurant Operations

Payment status on kitchen receipt

Curious — Sat, 25 Nov 2023 01:51:49 GMT

I used to have an online ordering service through Edining, and for takeout or delivery orders, my restaurant would receive information indicating whether the order was already paid or not. It would display "Paid online" or "Not Paid" based on the payment status. During busy times, our staff could easily identify which orders required payment and confidently handle them. However, with the transition to Toast's kitchen slip, this information is missing. When there are 15 orders ready, I have to navigate through all the orders on the POS screen, which takes a long time to determine the payment status. There should be a field or indicator displaying whether the order is paid online or not on the kitchen slip so staff can simply hand over the food without being worried asking to pay twice, or if anyone has any other suggestions that can save time during busy time to determine order payment status I will be a great help.

Re: Payment status on kitchen receipt

rcmck — Sat, 25 Nov 2023 02:57:07 GMT

If you use printed tickets you can turn it on in the footer, if you use kds it is not supported yet but coming in the future according to this article . https://central.toasttab.com/s/article/Adding-Due-Times-Ticket-Counts-and-Payment-Status-to-Kitchen-Tickets#AddPayStatus

Re: Payment status on kitchen receipt

Curious — Sat, 25 Nov 2023 08:55:58 GMT

I do use a printer for kitchen receipts. And I checked my settings and I am sharing the screen shot. The setting is already enabled but I never seen the msg saying payment required. I will to check the receipts tomorrow carefully.

Re: Payment status on kitchen receipt

rcmck — Sat, 25 Nov 2023 10:36:32 GMT

Ok, it also requires an expediter printer, doesn't print on prep station printers. https://central.toasttab.com/s/article/Setting-Up-an-Expediter

Re: Payment status on kitchen receipt

Curious — Sat, 25 Nov 2023 18:01:29 GMT

Ok so I managed to show the payment status on the bottom of the receipt but what is happening now that it is printing two tickets and the only main difference is that on the bottom of one of them it shows payment status.

Re: Payment status on kitchen receipt

rcmck — Sat, 25 Nov 2023 18:04:09 GMT

What is your kitchen setup? Just one prep station and printer?

Re: Payment status on kitchen receipt

rcmck — Sat, 25 Nov 2023 18:39:18 GMT

Assuming it is just one, or you want to use an existing prep station printer as the expo printer, go to your prep stations and whatever one is assigned to the printer you want to use as expo make sure send to expediter is selected and set printer to none, that should fix your double ticket issue.

Re: Payment status on kitchen receipt

Curious — Sat, 25 Nov 2023 18:54:03 GMT

Yes in the kitchen there is only one printer but this time while I was waiting for your reply I called the support line and I was able to get someone helpful from the support and he told me to go to kitchen and under ticket footer uncheck the “prep station” option and also told me if that still prints out two tickets then uncheck “always print tickets” option under prep stations. So the first option obviously ddnt work because it’s just an info in the footer section but the second option did result in only printing one ticket with payment info.

Re: Payment status on kitchen receipt

rcmck — Sat, 25 Nov 2023 18:57:08 GMT

Ok, yeah unchecking always print is another option, just keep in mind that if you are ever in offline mode you would get the double tickets during that time, otherwise unassign the printer completely from that prep station.

Re: Payment status on kitchen receipt

Curious — Sat, 25 Nov 2023 19:08:15 GMT

First of all I want to thank you so much for helping me and I am impressed with your knowledge and kindness. I am sharing this screen shot from the prep station. So I did uncheck the always print tickets for the kitchen one. And that’s the one which was the only one checked before. So what should I do instead to avoid double print when in offline mode again please? Just tell me like I am a kindergarten child to check and uncheck which options 😂 by looking at this screen shot.

Re: Payment status on kitchen receipt

rcmck — Sat, 25 Nov 2023 19:29:08 GMT

You are welcome! Did you uncheck the send to expediter too?

Re: Payment status on kitchen receipt

Curious — Sat, 25 Nov 2023 19:36:46 GMT

No it was already unchecked.

Re: Payment status on kitchen receipt

rcmck — Sat, 25 Nov 2023 19:39:57 GMT

Hmm, and you are getting just an expediter ticket with the payment status at the kitchen printer with this configuration?

Re: Payment status on kitchen receipt

Curious — Sat, 25 Nov 2023 19:42:11 GMT

Yes. I am actually not at the restaurant but I did confirm by calling and looking at tickets . Let me knw if you want me to specifically check any setting or verify anything from the restaurant.

Re: Payment status on kitchen receipt

rcmck — Sat, 25 Nov 2023 19:48:12 GMT

Ok, if it is currently working how you want and the restaurant is open I would just leave as is for now. I am curious to see some other screenshots of some other settings though, I will follow up later in a direct message if that is ok.

Re: Payment status on kitchen receipt

Curious — Sun, 26 Nov 2023 03:02:30 GMT

Ok so I just heard from the restaurant that with these recent settings they have started receiving the tickets for the bar drinks as well and any time any table gets a drink or repeats a drink the ticket is printing in the kitchen. We dnt want the bar drinks or the dine in drink orders to be printed in the kitchen so what can we do now?

Re: Payment status on kitchen receipt

rcmck — Sun, 26 Nov 2023 03:19:41 GMT

Ok, I had a feeling something wasn't completely right from the prep station screenshot you sent earlier. I sent you a private message, can continue there, it will be easier to follow.