topic Re: Table Service Mode - Table Sync Issue - 2.69.9 in Restaurant Operations

Table Service Mode - Table Sync Issue - 2.69.9

rcmck — Wed, 06 Dec 2023 20:13:39 GMT

Since last weeks update to 2.69 build 9, we have been having issues with the table status updating on terminals that have long screen timeouts like at the bar, or don't switch user often. Does not seem to be an issue with check syncing just the actual table status, colors, etc. If you switch user and login again they update immediately.

I would have to do more testing but it seems like it is more often when the table layout is on a different service area, and you swipe to another service area, they don't seem to have an issue when they are both on the same service area already.

Anyone else noticing this?

*update - just interacting with the table layout fixes the issue (zooming in or out), so it may be more of a UI update issue.

Re: Table Service Mode - Table Sync Issue - 2.69.9

Rob — Thu, 07 Dec 2023 19:43:13 GMT

Hey, @rcmck, Thanks for this feedback, I will let my team know about this.

Re: Table Service Mode - Table Sync Issue - 2.69.9

Rob — Thu, 07 Dec 2023 20:48:59 GMT

Do you have a video of the experience? My team may need to see it for further investigation if there are red flags on this.

Re: Table Service Mode - Table Sync Issue - 2.69.9

rcmck — Thu, 07 Dec 2023 21:45:52 GMT

I can get some, sure.

Re: Table Service Mode - Table Sync Issue - 2.69.9

rcmck — Thu, 07 Dec 2023 23:51:23 GMT

PM'd video, thanks.