topic Re: Hold Button KDS Delay in Restaurant Operations

Hold Button KDS Delay

MBentsen — Fri, 08 Dec 2023 18:48:23 GMT

When we send items on a check that have been held using the hold button, there is a significant delay in them hitting our KDS screen. It is sometimes up to 10min before the item will hit the KDS screens. We do not use the Toast brand KDS system. Has anyone else had this issue, and if so, do you have any advice on fixing the issue?

Re: Hold Button KDS Delay

au79teahouse — Sun, 10 Dec 2023 06:04:34 GMT

Does your KDS have hardwired connection or wireless connection? If it has wireless connection, it could be connectivity issue that causes your KDS is not synced up.

Re: Hold Button KDS Delay

Rob — Tue, 12 Dec 2023 20:03:15 GMT

Hi @MBentsen , Have you reached out to Toast support regarding this? The answer given by au79teahouse seems accurate. If needed, Networking support might be able to assist further.