topic Re: schedule override on Toast - do they push to DD, UE, GH in Restaurant Operations

schedule override on Toast - do they push to DD, UE, GH

shone — Thu, 14 Dec 2023 21:28:14 GMT

For online ordering, if I want to set holiday closures, for example on Christmas day 12/25

If I go to "Overrides" section under "Online Ordering Hours" and add a closure date, does it push to Doordash, Grubhub, and Ubereats if I have those integrations?

Thanks in advance for the help

Re: schedule override on Toast - do they push to DD, UE, GH

Rob — Fri, 15 Dec 2023 18:11:45 GMT

Hey @shone , I checked with my team and they confirmed that this will work as you want it to!

Re: schedule override on Toast - do they push to DD, UE, GH

shone — Fri, 15 Dec 2023 20:28:48 GMT

Thanks @Rob ! For some reason one Grubhub order still slipped through during Thanksgiving for us. Not sure why - curious if you can think of possible reasons why that might have been the case so I can investigate with my team and ask them the right questions

Re: schedule override on Toast - do they push to DD, UE, GH

Rob — Mon, 18 Dec 2023 16:42:14 GMT

I'll ask my team if they have any ideas!

Re: schedule override on Toast - do they push to DD, UE, GH

JimmyD99 — Mon, 18 Dec 2023 19:42:25 GMT

On Xmas Day I would check those third party sites to make sure your menu is off.

Re: schedule override on Toast - do they push to DD, UE, GH

Rob — Tue, 19 Dec 2023 15:37:52 GMT

Hey @shone after reaching out to my team, they suggested it might have been a scheduled order that was created before the schedule override. This of course is just a guess. They also suggested reaching out to Grubhub with the order information.
The last step would be reaching out to Toast support with the order information, from there we can take a look at the Order Audit history and possibly find more info.

Re: schedule override on Toast - do they push to DD, UE, GH

josh212 — Tue, 02 Jan 2024 21:34:46 GMT

This is what i follow. Just to be safe I set everything on the partners website plus Google yelp trip advisor Bing. etc a year ahead of time. So I just set the holidays for 2024-2025 right now in case I forget somehow. We also only close on Easter, thanksgiving and Christmas and early on Christmas Eve and New Year’s Eve so its not too hard.