topic Re: Passing Credit Card fees onto customer in Restaurant Operations

Passing Credit Card fees onto customer

Rusty-Pelican — Fri, 17 Nov 2023 19:52:15 GMT

We have been approached by a few companies offering to have the POS system to charge the customer an additional fee if paying with a credit card. Does toast have this feature or is there a work around to accomplish the same result?

Re: Passing Credit Card fees onto customer

Rob — Tue, 21 Nov 2023 17:16:01 GMT

Hey @Rusty-Pelican , this is called a surcharge. More information can be found in the links below! Also, this feature is in limited release so you may not have access to it right now.

Get Started with Credit Card Surcharging
Credit Card Surcharging FAQ

Re: Passing Credit Card fees onto customer

MealPrepMomma — Tue, 05 Dec 2023 18:43:56 GMT

I do not see this in my back office. Is it not legal in Christian Co. KY?

Re: Passing Credit Card fees onto customer

Rob — Tue, 05 Dec 2023 22:32:29 GMT

This would be considered surcharging, and we offer this capability, but it is in limited release. Use the links below to learn more!

Get Started with Credit Card Surcharging
Credit Card Surcharging FAQ
Surcharging Overview

Re: Passing Credit Card fees onto customer

Rusty-Pelican — Tue, 05 Dec 2023 22:40:11 GMT

Does anyone know when it will be release to everyone else?

Re: Passing Credit Card fees onto customer

Rusty-Pelican — Wed, 27 Dec 2023 21:16:04 GMT

Rob,

Do you know when this feature will be released to more restaurants?

Re: Passing Credit Card fees onto customer

Rob — Mon, 08 Jan 2024 23:54:59 GMT

I have not received any info on this, but I will update this thread if I find out more!

Re: Passing Credit Card fees onto customer

Rob — Thu, 11 Jan 2024 00:48:15 GMT

Hey @Rusty-Pelican , you can sign up for the waitlist here. It is worth noting not all customers will be eligible.

"Please note, eligibility for the Credit Card Surcharging product may depend on your location, whether you have a direct processing relationship with a card brand, your volume, or other factors. Ineligible customers may not be notified when the product becomes available."

Re: Passing Credit Card fees onto customer

LauraM — Tue, 20 Aug 2024 17:21:13 GMT

Is there a work around to add it without using Toast Credit Card Surcharging product?