topic Re: Deposits delay in Restaurant Operations

Deposits delay

pizzaplacesf — Sat, 30 Dec 2023 00:48:54 GMT

Still haven't had Wednesday deposits go through, anyone else? I saw something about a one day delay around Christmas but that was 4 days ago...

Re: Deposits delay

au79teahouse — Sat, 30 Dec 2023 02:56:34 GMT

Are you talking about your deposit for Wednesday, 12/20/23? If yes, I would recommend you call Toast support's billing department for further assistance.

Re: Deposits delay

pizzaplacesf — Sat, 30 Dec 2023 03:26:06 GMT

Yep, I did that:) Wondering if anyone else was delayed.

Re: Deposits delay

au79teahouse — Sat, 30 Dec 2023 04:11:32 GMT

I hope toast support was able to resolve the problem for you!

Re: Deposits delay

josh212 — Sun, 31 Dec 2023 02:57:31 GMT

Is the money in the account as in its just a reporting glitch, or is the money missing. (i know some reports were off but money was deposited.

Re: Deposits delay

pizzaplacesf — Sun, 31 Dec 2023 03:10:31 GMT

yesterday it wasn't showing up under settled deposits or in bank, today it is finally showing in both, I HATE toast's credit card processing and wish they would let us choose our processors. Never had an issue with our old company.

Re: Deposits delay

josh212 — Sun, 31 Dec 2023 04:58:16 GMT

I mean toast processes through worldpay or chase paymentech. If your talking about 12/27 ifs maybe a few hours delayed because my guess is it settled 5am on Thursday morning …and your on the west coast but you may be processed by an east coast bank(anyone but Wells Fargo), so that’s 8am which is why you may have delays

Re: Deposits delay

au79teahouse — Sun, 31 Dec 2023 05:54:16 GMT

I have not experienced any delayed deposit that takes than 7 days from the day of settlement. It usually take 2 ~3 days to see deposits showing on our bank statement. I guess it has something to do with region maybe? We are based in California.