topic Re: Stolen handheld in Restaurant Operations

Stolen handheld

carriecf — Tue, 03 Jan 2023 01:50:00 GMT

Sadly, on Friday a disgruntled customer stole our hand held. He was from Swedin and didn't like the tipping suggestion we have programmed. He fought with the bartender for a bit but then closed out his tab, not leaving a tip (fine) Then he slowly moved it back towards his friend who pocketed it. We have it all on camera. Has anyone else experienced this?

Re: Stolen handheld

josh212 — Tue, 03 Jan 2023 04:04:41 GMT

No seems a little clunky to pocket though

Re: Stolen handheld

carriecf — Tue, 03 Jan 2023 14:04:01 GMT

It sure does but they did. Pocketed swiped. It's gone. Thanks

Re: Stolen handheld

josh212 — Tue, 03 Jan 2023 14:31:58 GMT

Tell TSA to look for a suspicious swedish man for a random search

Re: Stolen handheld

carriecf — Tue, 03 Jan 2023 17:43:56 GMT

On a role today Josh.

Re: Stolen handheld

josh212 — Tue, 03 Jan 2023 17:55:59 GMT

Listen..at this point nothing surprises me. You just gotta laugh because thats all you can do sometimes

Re: Stolen handheld

carriecf — Tue, 03 Jan 2023 18:41:13 GMT

This is a forum where people can ask questions. I was doing just that. So I am glad you find this funny but I don't and was simply seeing if anyone else has had this issue and what they did about it. Please don't bother replying anymore because you are just being a d at this point.

Re: Stolen handheld

au79teahouse — Tue, 03 Jan 2023 21:49:34 GMT

I'm sorry to hear what happened in your establishment. Did you contact Toast and ask them to remove the handheld device from your device list?

Re: Stolen handheld

carriecf — Tue, 03 Jan 2023 23:00:32 GMT

I did and they are sending a new one and putting a pause on the subscription. Just a very frustrating thing to go through the night before NYE.